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Advice on a XC90 - new to forum new to volvo

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Old Jul 28th, 2021, 17:05   #31
weemark
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Originally Posted by eternal optimist View Post
You've spent £25k+ on a car from a dealer that's probably going to find every excuse not to fix the car. I'd be going to a solicitor now. I wouldn't be trusting any free advice off a forum. Other than go and see a solicitor!
^^ what he said!!
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Old Aug 9th, 2021, 21:05   #32
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This required a mini update - big motoring world where I bought this car has booked the car in for diagnostics. We shall see if they agree the fix it at no cost as the issue is so recent to the purchase. Not hoping for a smooth customer service experience….but one never knows, might get surprised!!
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Old Aug 10th, 2021, 12:20   #33
Beancounter27
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Default Don’t settle without a fight!

My MY2020 mild hybrid XC90 had 5k miles when I bought it in February and I was soon disappointed with its rough engine. After another 1k miles I booked it into my local dealer (I had bought it elsewhere) and they couldn’t find a fault but agreed it sounded rough. To cut a long story short I was without my car for three months whilst they liaised with Volvo UK then Sweden to, eventually get a brand new engine and fuel injection system fitted. During this time I had a variety of loan cars, culminating in a brand new R-Line Pro delivered from Volvo UK for the last month.

I involved VUK customer relations at the outset and they weren’t very helpful until I got through to the Executive Office where my contact was exceptionally helpful and provided me with an additional two years’ warranty as compensation after I said I’d lost confidence in the car.

Thus far the car is faultless and I’ve just enjoyed an 875 mile drive to the French Alps. Fully laden, plus a bike rack, cruising at 85mph returned about 32mpg. With less load and at UK speeds a 450 mile return trip to London saw 45mpg.
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Old Nov 16th, 2021, 11:38   #34
lordofthejungle
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Originally Posted by lordofthejungle View Post
This required a mini update - big motoring world where I bought this car has booked the car in for diagnostics. We shall see if they agree the fix it at no cost as the issue is so recent to the purchase. Not hoping for a smooth customer service experience….but one never knows, might get surprised!!
Hello, if of interest. Due to holidays in Lake District the repairs required were postponed and the car now is with Big Motoring where the Turbo issue has been rectified and two other minor issues are awaiting parts. Hopefully the car won’t need any further attention. Glad this forum gave me the advise to take it back. I was going to use extended warranty and Volvo Wayland (quoted 4K) to fix but now is fixed for no cost!! Hooray. Also the drive to and in and back from Lake District was amazing. Went on Pilot all the way up the motor way and nearly 4 hours of driving without touching (finger on it) the steering wheel!!! Love the car. Next I will get it Polestar’ed.
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Old Nov 27th, 2021, 00:26   #35
lordofthejungle
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Originally Posted by lordofthejungle View Post
Hello, if of interest. Due to holidays in Lake District the repairs required were postponed and the car now is with Big Motoring where the Turbo issue has been rectified and two other minor issues are awaiting parts. Hopefully the car won’t need any further attention. Glad this forum gave me the advise to take it back. I was going to use extended warranty and Volvo Wayland (quoted 4K) to fix but now is fixed for no cost!! Hooray. Also the drive to and in and back from Lake District was amazing. Went on Pilot all the way up the motor way and nearly 4 hours of driving without touching (finger on it) the steering wheel!!! Love the car. Next I will get it Polestar’ed.
Bringing this topic to a close. Car is back. All issues fixed for free. Thanks this forum.
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