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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Wayland ReadingViews : 1694 Replies : 13Users Viewing This Thread : |
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Jul 26th, 2021, 13:46 | #1 |
Junior Member
Last Online: Mar 2nd, 2024 12:15
Join Date: Jun 2021
Location: READING
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Wayland Reading
I posted a measured but negative feedback on Wayland Reading and the comms issue in booking my service in. I made enquiries around and Maindenhead was quick to respond. However, Wayland called today and sent the attached note to rectify their position. I am glad about it as I do not believe in one strike off! Booked my service in and will put a correction to my original post regardless of the actual service done as I think the call/note met my expectations.
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XC90/Onyx Black/Blonde/B&W/Seven Seat Comfort/Intellisafe Pro/BLIS/Pano/2017 |
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Jul 26th, 2021, 14:05 | #2 |
Member
Last Online: Apr 9th, 2024 16:33
Join Date: Apr 2016
Location: Reading
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I've used Waylands for some time - mainly for convenience. They're not perfect (unlike me ) - but they do listen and improve. I've had a couple of instances where I've been slightly disappointed by an aspect of their service, but on each occasion, when I raised it with them they've listened and responded constructively - changing their processes to avoid a repeat. For me that's worth a lot.
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XC90 D5 Inscription MY16 - white + blond/charcoal, and got carried away with packs and options... |
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Jul 26th, 2021, 14:17 | #3 |
VOC Member
Last Online: Yesterday 06:58
Join Date: Feb 2018
Location: Tring
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Has anyone else just looked at the google reviews????
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Mine: 2020 V90 T6 R Design Plus, Sensus SWMBO : 2016 V40 T3 R Design |
Jul 26th, 2021, 16:43 | #4 |
Sugga Wannabe
Last Online: Yesterday 10:34
Join Date: Feb 2010
Location: Reading
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I’ve used Waylands Reading (and their predecessor) for over 10 years – bought my current 2011 XC90 there and have just ordered my new XC60 from there as well.
Their service department is very good and never try and wiggle out of getting work covered under my extended warranty. Compared to the distrusting bad attitude my wife gets from her BMW garage, always trying to bleed money out of you. Volvo is miles ahead and a big reason why I will never buy another BMW or any German brand for that matter. For me its Volvo or Subaru.
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- (MY22 | XC60 B5 P AWD | Inscription | AAOS Google) -------- (MY22 | XC40 B4 P AWD | Inscription | Sensus)
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Jul 26th, 2021, 16:50 | #5 |
Premier Member
Last Online: Yesterday 08:26
Join Date: Jul 2007
Location: Nottingham
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The exact opposite to my local dealer
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2010 XC90 Exec (m/y 2011), Electric Silver 2003 XC90 SE, Ash Gold 1996 850 GLE Estate, Olive Green Pearl |
Jul 27th, 2021, 15:17 | #6 |
Member
Last Online: Sep 27th, 2023 20:29
Join Date: Oct 2019
Location: Reading
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I asked Waylands for a quote for Service twice last week. Still waiting for a reply. In the meantime I have booked elsewhere, see if they come in with a lower price.
I used to use Maidenhead when it was Squire Furneax, liked them alot. But a few bad experiences and I've reported them to Volvo UK. As for the Reading Volvo dealer before last, Stratstone, they were unbelievably terrible.
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XC60 B5 Ultimate Dark (MY23) Denim Blue, Blonde Leather, Dashcam, 255/45R20 tyres. Ford Transit diesel based Chausson Motor Home 1973 Ford Cortina 1.6 XL Previous - XC60 D5, 2 x V70, Santa Fe, Mondeo, Primera, Metro |
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Jul 26th, 2021, 16:43 | #7 |
New Member
Last Online: Apr 19th, 2024 21:32
Join Date: Oct 2019
Location: Reading
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I have always found Weylands Reading very good, especially their service department and the service manager Simon, it’s the reason I keep returning to Volvo!
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