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Volvo kidnapping my carViews : 1899 Replies : 9Users Viewing This Thread : |
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Mar 6th, 2009, 20:10 | #1 |
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Volvo kidnapping my car
I recently had a the misfortune of calling the Volvo Customer Service Dept to discuss the warranty on my second hand XC90 (57 plate). I can honestly say they are the most rude, unhelpful, un-knowledgeable and quite simply worst vehicle customer service department I have ever dealt with. Compared with Mercedes, Honda and Citroen they have ensured I will likely never purchase another Volvo.
The problem that caused this? I live in the Isle of Man where there is a Volvo Garage who will happily sell me brand new Volvos or undertake the servicing of my (or any other) Volvo. However, if there is a problem my with car (real or suspected), Volvo UK are insisting I will need to call on my Roadside Assitance who will transport the car to their closest authorised dealership to be assessed, otherwise the warranty will be voided. The problem is this dealership is in the UK - a boat journey and half day's sailing from the IoM - from where I must collect the car once the engineer has looked at it. They told me not to worry as they wouldn't charge me for taking the car to the dealership, but once they have taken it to another country, I must collect it (all at my expense and likely to take several days before I can book return boat journeys assuming I am able to take time off work). This is tantamount to kidnapping my car!!! Rather than allow the only Volvo garage on the Island to undertake the work (although they are fine with them selling it and servicing it), they will incur the cost of shipping it and force me to pay the extra cost of collecting it. Madness. The most annoying thing for me is that I called Volvo to clarify the situation before I bought the XC90 and they assured me the warranty would be covered by the local garage. But changed that statement once I called to transfer the warrant to my name. Apparently there are two people with the same name as the person I spoke to and they are very sorry but they would not be able to find the recording of the conversation when I called previously. When sales are at their most important, this company just lost any future ones from me and any of my friends/colleagues. |
Mar 6th, 2009, 20:18 | #2 | |
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Mar 6th, 2009, 21:17 | #3 | |
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Mar 6th, 2009, 23:38 | #4 |
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Ushtey, I am so incensed that you are expected to take time out of work and spend money collecting the car from the mainland, this can't be right? Are you going to check this out with Trading Standards, Citizen's Advice, whoever? If not I will check this out on Monday afternoon without of course mentioning which car manufacturer, which island, etc, just check it out as a general scenario??
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[IMG]Volvo2 by Strider'swoman, on Flickr[/IMG] Current '96 945 2.3 lpt - Aurigas, tailgate spoiler, sports grille, lpg fuelled Previous '88 764 TD, '92 945 TD, '88 745, '81 244 DL |
Mar 6th, 2009, 23:49 | #5 |
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This hardly rates as a technical topic!!!
Roy
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1984 245 SE 1986 345 SE Auto 1991 940 TD Auto 2003 XC90 D5 SE AWD Geartronic2002 V70 D5 SE Auto 2014 V40 D2 SE Tiptronic Cross Country 2017 V40 D2 Cross Country Geartronic Pro 2015 XC60 D5 Polestar SE Lux Nav AWD Geartronic |
Mar 7th, 2009, 01:18 | #6 |
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So what is wrong with the vehicle Ushtey?
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[IMG]Volvo2 by Strider'swoman, on Flickr[/IMG] Current '96 945 2.3 lpt - Aurigas, tailgate spoiler, sports grille, lpg fuelled Previous '88 764 TD, '92 945 TD, '88 745, '81 244 DL |
Mar 8th, 2009, 11:38 | #7 |
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Yes, I have spoken to Trading Standards over here who have asked for everything in writing.
The fault that prmpted this is a parking brake warning message on the dash, it is an intermittant fault whic clears if the engine is parked with the engine switched off for a while. My concern is this could be a serious fault or it could be a relatively simple one to fix. Either way, why should I have to pay several hundred pounds for the privilege of finding out. |
Mar 9th, 2009, 10:44 | #8 | |
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What is the message? If the parking brake is on when you drive the car should start making a warning sound after about 20 seconds or so. I don't want to get into a legal discussion on this forum but if something is important to you contractually, always ask for comfirmation in writing. You obviously made a note of phone call which is good and a court should accept that even if Volvo don't know which of their personel took the call. I wouldn't expect a court to accept their excuse of not knowing who took the call. Roy
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1984 245 SE 1986 345 SE Auto 1991 940 TD Auto 2003 XC90 D5 SE AWD Geartronic2002 V70 D5 SE Auto 2014 V40 D2 SE Tiptronic Cross Country 2017 V40 D2 Cross Country Geartronic Pro 2015 XC60 D5 Polestar SE Lux Nav AWD Geartronic |
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Mar 9th, 2009, 20:15 | #9 | |
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No obvious difference in driving so I called Volvo instead. That's when I got told about taking the car away. |
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Mar 9th, 2009, 20:40 | #10 | |
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Roy
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1984 245 SE 1986 345 SE Auto 1991 940 TD Auto 2003 XC90 D5 SE AWD Geartronic2002 V70 D5 SE Auto 2014 V40 D2 SE Tiptronic Cross Country 2017 V40 D2 Cross Country Geartronic Pro 2015 XC60 D5 Polestar SE Lux Nav AWD Geartronic |
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