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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Volvo Quality SurveyViews : 741 Replies : 11Users Viewing This Thread : |
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Apr 3rd, 2018, 20:45 | #1 |
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Volvo Quality Survey
Hi Folks,
I have received an email reportedly from Volvo asking me to take a survey about Volvo Quality: "Thank you for your purchase of a Volvo V90. We truly appreciate having you as our customer and your trust in us. We would like to invite you to participate in an important survey regarding your experience with the vehicle so far. We strive to deliver cars and services that are truly "Designed Around You," so your feedback will be analysed and used by our engineers to continuously improve the way we develop and build Volvo cars. You may have already received a survey regarding your dealership experience. This survey is different, and specific to the quality of your Volvo V90." Is this legit? Anyone else done this survey? The email address it comes from is volvo-qualitysurvey@volvo-quality.co.uk - just wonder if this is spam or for real - I have had the car since January. Thanks, AnotherV60
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MY20 XC40 T4 R-Design, Xenium, Intellisafe Pro, Winter, Tow bar, Thunder Grey Previous: MY18 V90, MY15 V60 |
Apr 3rd, 2018, 21:01 | #2 | |
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Quote:
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My comments are only based on my opinions and vast experience . |
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Apr 3rd, 2018, 21:03 | #3 |
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That is what is bothering me!
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MY20 XC40 T4 R-Design, Xenium, Intellisafe Pro, Winter, Tow bar, Thunder Grey Previous: MY18 V90, MY15 V60 |
Apr 3rd, 2018, 21:11 | #4 |
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The domain is registered to rda group who appear to be legit, probably used by volvo to carry out this type of survey. That said the whois could easily be fake and anyone can send an email purporting to be from anyone so impossible to say really with any certainty.
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Apr 3rd, 2018, 21:11 | #5 |
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Ring Volvo UK and ask them if they can verify that email address. If not bin it.
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MY17 XC90 D5 Power-pulse Inscription, 5 Double Spoke alloys, Luminous Sand, Amber Leather, Linear Walnut Inlays, Winter Pack, Xenium Pack, BLIS, Dark Tinted Windows, Towbar, Mud flaps, PoleStar |
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Apr 3rd, 2018, 21:13 | #6 |
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I agree with Clan.
You could contact your dealer, or Volvo Customer Services to see if it is a genuine survey. tem.
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MY17 V90 D4 Momentum, Magic Blue, Amber, 12.3" Display, Winter Plus, Rear Camera, Privacy Glass. |
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Apr 3rd, 2018, 21:18 | #7 |
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I checked the web site volvo-quality.co.uk and it has every appearance of being genuine but if you are worried just delete it. There are no links to open which is another good sign.
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XC60 T5 MY18 Inscription Pro, Intellisafe Pro, Xenium, Keyless, Silver, Dark windows, Tempa spare wheel. |
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Apr 3rd, 2018, 21:22 | #8 |
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Thanks All,
I'm really impressed with how quickly the people on this site help out with sharing their knowledge of everything Volvo/car/general knowledge! I'll give them a ring tomorrow and let you know.
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MY20 XC40 T4 R-Design, Xenium, Intellisafe Pro, Winter, Tow bar, Thunder Grey Previous: MY18 V90, MY15 V60 |
Apr 4th, 2018, 02:44 | #9 | |
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Quote:
It took me to what appeared to be a Volvo website dedicated to Quality Survey if at all it is. However, just because the domain address has the got word Volvo in it and the web page has got Volvo logo on it doesnt necessarily mean a Volvo-owned website.
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XC60 MY19 T5 AWD AUTO Inscription Pro in Denim Blue Metallic, Polestar, Intellisafe Pro, Xenium, Convenience Pack, Family Pack, Dark Tints, 4-Zone Climate, Harman Kardon Sound & HUD. |
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Apr 4th, 2018, 09:54 | #10 |
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I have had surveys from Volvo after buying all my cars in the past, but I did not get one this time, I wonder if its because I complained about the road noise in my current XC90 and they would expect a poor review.
Thinking back though I am sure all my surveys arrived in the normal post not via email. But I usually tick boxes to refuse marketing emails in any forms I sign or send via the internet. Which include 3rd party partners. You do not need to fill in the survey, I would just delete the email if you are concerned at all. Last edited by nu11eaf; Apr 4th, 2018 at 12:24. |
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