C70 S70 V70 Parts: What would you expect...?

[JAFFO]

Say you'd bought:-

http://www.ignitioncarparts.co.uk/de...hStr=PR7573-47

and this (scroll down until you see the distributor cap) :-

http://www.ignitioncarparts.co.uk/Pr...252S&e2=B5252S

1. What make of part would you expect?
2. Would you be unhappy if what you received were both made by "Facet"?
3. How would you expect the company to treat you if you rang to complain you hadn't received Bosch parts?

[GSMGuy]

TBH, it actually doesn't say that the parts are genuine Bosch - It says "Title: VOLVO S70 Distributor cap Version : Bosch" Which to me means it's a compatible - esp as they list the OEM part no's also and then there is the cost, prob 1/4 of what Volvo would want.....

What did they say btw?

Mike

As an aside - Facet are a well respected manufacturer of fuel and ignition parts too...`

[RUTV70]

I guess it doesn't actually SAY they are Bosch..but I think there is an implication there that could do with a tad more clarity.?

Neil

[JAFFO]

Originally Posted by GSMGuy

TBH, it actually doesn't say that the parts are genuine Bosch - It says "Title: VOLVO S70 Distributor cap Version : Bosch" Which to me means it's a compatible - esp as they list the OEM part no's also and then there is the cost, prob 1/4 of what Volvo would want.....

What did they say btw?

Mike

As an aside - Facet are a well respected manufacturer of fuel and ignition parts too...`

I'll not comment on whay they said, right now.

All I will say is that I looked at several websites to buy these bits, plenty were selling aftermarket (Facet, Scan Tech) for a fair bit less than these, and seeing as it says the part then <colon> Bosch - I think it was a reasonable assumption that Bosch was the make - else why say it?

After all, all of the other websites selling aftermarket versions seemed quite happy to state the make they were selling.

[JAFFO]

Originally Posted by RUTV70

I guess it doesn't actually SAY they are Bosch..but I think there is an implication there that could do with a tad more clarity.?

Neil

It actually says "VOLVO S70 Distributor cap Version: Bosch" and "Rotor Arm Version: Bosch".

Given that, I don't think it was unreasonable to expect they were Bosch. If not, why state it? As they are Facet, why mention Bosch? I looked at pfv and gsf, and they all made it pretty clear they were aftermarket parts.

This website clearly said Bosch, after a colon - I made a reasonable assumption that they actually meant Bosch...

[JAFFO]

And...

First link from google if you search for:-

Bosch distributor cap uk

and when you get to their website, first line reads...

"Suppling Bosch Delphi Facet Lucas Bougicord Kerr Nelson Beru Pierburg Delco hexhold durofix parts and tools"
(my own emphasis for poignance, there)

With that in mind, and with the description I posted - given that a lot of parts I've seen on their website don't mention any particular make, I don't think it was unreasonable to expect I was ordering Bosch parts <shrug>

[RUTV70]

can't disagree with you Jaffo...as I said in my earlier reply..their description could benefit from more clarity.
I think I would have thought I was getting Bosch parts.!

Neil

[rippedoffagain]

I would expect Bosch parts. There is no room for doubt in my mind, the products have been misrepresented.

Ok, so some digging about might reveal they are not Bosch, and folks who know all this OEM milaki might see it as a clue, but I think if you say 'Bosch' in the product title, you can expect it to say Bosch on the package that arrives.

Personally I would be that bothered in the case of a dizzy cap and rotor arm, because they are throw-away items anyway, so I'd just not use that company again in three years time when the next replacement is due, but if I'd bought something more expensive from them, I'd be making a scene about it I think.

[JAFFO]

Originally Posted by rippedoffagain

I would expect Bosch parts. There is no room for doubt in my mind, the products have been misrepresented.

Quite - and trading standards agree.

Originally Posted by rippedoffagain

Ok, so some digging about might reveal they are not Bosch, and folks who know all this OEM milaki might see it as a clue, but I think if you say 'Bosch' in the product title, you can expect it to say Bosch on the package that arrives.

Agreed - and in fairness, that was my expectation. Plenty of other websites were selling clearly labelled aftermarket parts. This website claimed to be selling Bosch - which is why I chose and bought from them.

Originally Posted by rippedoffagain

Personally I would be that bothered in the case of a dizzy cap and rotor arm, because they are throw-away items anyway, so I'd just not use that company again in three years time when the next replacement is due, but if I'd bought something more expensive from them, I'd be making a scene about it I think.

I spoke to the company as soon as I'd opened the package. I'll not say anything more, until it gets resolved, but suffice to say they conceded nothing.

I'm dealing with it in the way advised by trading standards, purely because it was my intention to source Bosch parts, if I was happy to buy aftermarket bits, I would have gone with websites I'd used before, selling at much better prices (for this sort of make).

Given what I'd searched for, what was described for what I ordered, and what I received, I'm unhappy and won't be accepting them.

My point in posting about this isn't to talk about the company or their behaviour, at present, merely to see what others would have expected, given what I searched for, what their website claimed initially, and the description on the parts I ordered.

[scr8pdo]

I agree, i wouldnt be happy, would demand my money back, go elsewhere, job done
If they dont want a bad press, il think they would give money back no problem plus whatever it has cost all total including postage etc,
Customer is always right

Just to add my opinion, it does look misleading in the advert, but havent actually stated what make the parts are which i think they should have done to be fair