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EX30 '24 > General Forum for vehicles based on the Sustainable Experience Architecture 2 (SEA2) platform |
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OTA software update disabledViews : 844 Replies : 8Users Viewing This Thread : |
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Sep 19th, 2024, 14:31 | #1 |
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OTA software update disabled
Hi forum members.
I'm a proud owner of an EX30 but am unable to update from 1.4 to the latest version because I can not enable software updates in the EX30 app. It says disabled and is greyed out with no option to change to enabled. Can anyone help? I have reset the car profile, reinstalled and reconnected the app to the car again but I can not enable software updates anywhere. Last edited by Cpearson; Sep 19th, 2024 at 14:40. |
Sep 19th, 2024, 18:19 | #2 | |
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Quote:
__________________
Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5; 2016 XC90 T8 |
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Sep 19th, 2024, 19:54 | #3 | |
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I have logged the issue with Volvo and my local dealer but no one's has got back to me. Thanks for responding. |
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Sep 19th, 2024, 20:37 | #4 |
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What do you get in the car if you go:-
Car icon Settings System Software Update ?
__________________
Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5; 2016 XC90 T8 |
Sep 19th, 2024, 20:51 | #5 |
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I think in the app it doesn't let you change it, it just displays what is set in the car. Mine says enabled, but is also greyed out, so I cannot change it to disabled in the app. I think this is set in the car.
__________________
Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5; 2016 XC90 T8 |
Sep 20th, 2024, 18:51 | #6 | |
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It shows: 1.4 Software up to date If I touch on that it shows the release notes for Version 1.4 released 19 June Thanks for trying to help, still not heard back from Volvo or my local dealer. Have a good one! |
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Sep 20th, 2024, 18:58 | #7 | |
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The woman who took my call at Volvo had an EX30 and told me her app had the option to enable or disable. |
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Sep 23rd, 2024, 13:49 | #8 |
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Try Profile and then Privacy in the app. You can usually enable it there.
The switch you refer to seems to be missing on many people’s app. |
Oct 9th, 2024, 17:27 | #9 | |
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Hi Not sure if it is the same issue but on other forums I have read that this is an Android thing. People solved it by lending an Iphone. Hop this helps |
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