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General Volvo and Motoring Discussions This forum is for messages of a general nature about Volvos that are not covered by other forums and other motoring related matters of interest. Users will need to register to post/reply. |
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Oil Sump plug thread wornViews : 5479 Replies : 33Users Viewing This Thread : |
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Oct 25th, 2021, 18:42 | #31 | |
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Last Online: Yesterday 22:35
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Location: birmingham
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and as said "after a resolution" whichever way that is, as I wouldnt wish the op to name them Until it is all settled , however that may turn out, the opportunity to sort out the damage they caused is there for them to take or not, and any "dealer X in So&so" Prior to a conclusion Could affect how they resolve it, my money is on "there's the bill , pay up" and nothing else
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Jun 1st, 2023, 23:42 | #32 |
mackie
Last Online: Jun 1st, 2023 23:42
Join Date: Aug 2016
Location: Wolverhampton
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The Outcome
After complaining to the dealer in a letter and receiving a phone call back with them not accepting responsibility I contact the Motor Ombudsman for them to decide. I'm happy to confirm the ombudsman agreed with me that it was unlikely the thread would be worn on a vehicle with low mileage and being removed only 13 times, that the likely course would be from being crossed threaded or over torqued. I have received a full refund from the dealer.
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Jun 2nd, 2023, 10:04 | #33 | |
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Last Online: Yesterday 22:26
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The Following User Says Thank You to Clan For This Useful Post: |
Jun 2nd, 2023, 15:08 | #34 | |||
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Last Online: Yesterday 19:54
Join Date: Mar 2006
Location: Lichfield
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Well done for not just rolling over and accepting it.😉
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The 'we always have two people check the sump bolts' is easy to debunk by checking the CCTV footage covering the garage bays, or just having someone go there undercover and watching through the big glass window.
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