VOC issues - Page 2

Raddish · Mar 30th, 2021, 02:20

Still having problems. Spoke to marshalls Nottingham Monday, they were going to reset my account/car. Still don’t work. Will ring back today Tuesday.

SuffolkBoy · Mar 30th, 2021, 07:56

Still having problems with mine - can’t lock/unlock from the App. Any journeys made are recorded though.

BARNEYROVER · Mar 30th, 2021, 09:33

Mines same. Only thing that seems to work is the journey log..Volvo should have sorted it after all these weeks..

Polestar Pete · Mar 30th, 2021, 09:58

Seems to be ok on my T8. I have charging monitoring, lock/unlock works (at least the boot unlock thing) and parking climate all seems to work ok.

Hunter303 · Mar 30th, 2021, 20:00

I’m still having problems. Same as someone else described; app logs journey data ok (so it’s still talking to the car) but no commands sent to the car - remote start, heating, map location etc work.

Sent an email to the Volvo address showing on the iOS App Store listing.

Received a prompt reply saying they’re aware of ongoing issues with a fix expected in a further update although not expected to land until sometime in May.

Was also advised to uninstall / reinstall the app although I haven’t tried that yet.

BARNEYROVER · Mar 30th, 2021, 21:08

Volvo told me the same when I contacted them direct.Said to uninstall and reinstall voc app on phone and if that didn’t work to go to dealership for sorting out. They also said we’re not aware of problems !!!!Didnt show much interest in problem.

Raddish · Mar 31st, 2021, 13:54

Well after a phone call to dealer Monday explaining issues and what Volvo customer service said, he said he would reset VOC to the car from his end. So far today everything’s working correctly. I’ll let you all know if it continues to do so

BARNEYROVER · Mar 31st, 2021, 14:12

That’s what my dealer did. It worked as I walked to car at dealership but by the time I got home nothing worked again. Nothing has worked since

MikeGMT · Mar 31st, 2021, 15:21

I have never had any problems at all with VOC and my iPhone. Just checked and I am using ver. 4.11.1. Looking on the app store there is a new version 4.12, is this the version that everyone is having problems with! If so think I'll stick with what I've got.

Polestar Pete · Mar 31st, 2021, 15:34

Latest version works fine for me.

Mar 30th, 2021, 02:20	#11
Raddish Member Last Online: Apr 16th, 2024 02:50 Join Date: Aug 2015 Location: Nottingham	Still having problems. Spoke to marshalls Nottingham Monday, they were going to reset my account/car. Still don’t work. Will ring back today Tuesday. __________________ 69 V90 CC D5, Xenuim, Winter and TOWBAR 11 XC70 D5 SE Lux Nav, 07 C30 2.0d, R Design

Mar 30th, 2021, 07:56	#12
SuffolkBoy VOC Member Last Online: Today 13:08 Join Date: Sep 2014 Location: Lowestoft	Still having problems with mine - can’t lock/unlock from the App. Any journeys made are recorded though. __________________ MY23 XC40 Recharge Ultimate Single Motor - Fjord Blue with Fjord Blue interior (AAOS) Previous:-MY21 XC60 B5P;MY19 V90CC; MY18 XC60; MY17 XC60; MY15 XC60

Mar 30th, 2021, 09:58	#14
Polestar Pete Polestar Last Online: Mar 23rd, 2022 14:31 Join Date: Jun 2019 Location: Wokingham	Seems to be ok on my T8. I have charging monitoring, lock/unlock works (at least the boot unlock thing) and parking climate all seems to work ok. __________________ *Pete* XC60 T8 R Design Pro

Mar 31st, 2021, 13:54	#17
Raddish Member Last Online: Apr 16th, 2024 02:50 Join Date: Aug 2015 Location: Nottingham	Well after a phone call to dealer Monday explaining issues and what Volvo customer service said, he said he would reset VOC to the car from his end. So far today everything’s working correctly. I’ll let you all know if it continues to do so __________________ 69 V90 CC D5, Xenuim, Winter and TOWBAR 11 XC70 D5 SE Lux Nav, 07 C30 2.0d, R Design

Mar 31st, 2021, 15:21	#19
MikeGMT VOC Member Last Online: Today 00:45 Join Date: Jul 2012 Location: Kingston upon Hull, E.Yorks.	I have never had any problems at all with VOC and my iPhone. Just checked and I am using ver. 4.11.1. Looking on the app store there is a new version 4.12, is this the version that everyone is having problems with! If so think I'll stick with what I've got. __________________ Volvo V90 D4 CC Pro : Osmium Grey : P* ____________________ It’s a cold day in Wagga Wagga ____________________ Who Knocks the Knockerupper Up

Mar 30th, 2021, 09:33	#13
BARNEYROVER VOC Member Last Online: Apr 4th, 2024 23:53 Join Date: Jul 2012 Location: West Yorkshire	Mines same. Only thing that seems to work is the journey log..Volvo should have sorted it after all these weeks..

Mar 30th, 2021, 20:00	#15
Hunter303 New Member Last Online: Feb 18th, 2024 11:44 Join Date: Sep 2020 Location: London	I’m still having problems. Same as someone else described; app logs journey data ok (so it’s still talking to the car) but no commands sent to the car - remote start, heating, map location etc work. Sent an email to the Volvo address showing on the iOS App Store listing. Received a prompt reply saying they’re aware of ongoing issues with a fix expected in a further update although not expected to land until sometime in May. Was also advised to uninstall / reinstall the app although I haven’t tried that yet.

Mar 30th, 2021, 21:08	#16
BARNEYROVER VOC Member Last Online: Apr 4th, 2024 23:53 Join Date: Jul 2012 Location: West Yorkshire	Volvo told me the same when I contacted them direct.Said to uninstall and reinstall voc app on phone and if that didn’t work to go to dealership for sorting out. They also said we’re not aware of problems !!!!Didnt show much interest in problem.

Mar 31st, 2021, 14:12	#18
BARNEYROVER VOC Member Last Online: Apr 4th, 2024 23:53 Join Date: Jul 2012 Location: West Yorkshire	That’s what my dealer did. It worked as I walked to car at dealership but by the time I got home nothing worked again. Nothing has worked since

Mar 31st, 2021, 15:34	#20
Polestar Pete Polestar Last Online: Mar 23rd, 2022 14:31 Join Date: Jun 2019 Location: Wokingham	Latest version works fine for me. __________________ *Pete* XC60 T8 R Design Pro

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