Volvo IT dept

nu11eaf · Jul 28th, 2018, 11:47

Is Volvo's IT department the worste of any company in the world.
Can anyone use their "Volvo mauals" App, I used to have the manual for my 2017 XC90 and my old XC90 as well as the V90 and XC60 (as a reference guide to help others).
I can access them at all now using the App, I can only use my old downloaded manual now.
It was easier to use via the App.
"Myvolvo" is also very slow and they have spoilt that with the new layout, and what happened to the dashboard layout that was always promised to be developed on the old version. You can get your own manual on there.

Quacker · Jul 28th, 2018, 12:11

App says "manual not available for this car, do you want to download now?" when accessing on through my phone. Choose "No" and it gives you the option to update, which is a 27mb file I think.
This gets me back in action, although it still prompts, falsely, that the manual is not available for this car, when it patently is and does open if I cancel the prompt.

Yes, it is another glitch which will be updated in time no doubt.

By the way, my manual is in a separate app on my phone, which can be opened either through the OnCall app or independently.

nu11eaf · Jul 28th, 2018, 13:38

Quote:

Originally Posted by Quacker

App says "manual not available for this car, do you want to download now?" when accessing on through my phone. Choose "No" and it gives you the option to update, which is a 27mb file I think.
This gets me back in action, although it still prompts, falsely, that the manual is not available for this car, when it patently is and does open if I cancel the prompt.

Yes, it is another glitch which will be updated in time no doubt.

By the way, my manual is in a separate app on my phone, which can be opened either through the OnCall app or independently.

I can access my oncall manual no problem, I liked the Volvo manual app (when it worked)
as I could have a selection of manuals on there. (For reference and comparison)
After having problems with the App I deleted it and reinstalled it but it still wont work and now all my installed manuals are gone so I cant update them.
Volvo have a lot of problems with their apps and web pages and they take forever to fix the problems. Worse thing is the replacements are inferior to the older versions.
I will try what you suggest and see what happens, Thanks.

Edit: I am just getting "unknown server error" message, when this message came up I pressed the back button and the download page appeared saying Information on your car is being downloaded, but it just hangs there with the download circle spinning forever, I wonder if they have stopped supporting my android system (4.4.2) on my Samsung galaxy tab 3 as I have uploaded a map via the App on my newer phone.

Clan · Jul 28th, 2018, 14:25

Quote:

Originally Posted by nu11eaf

Is Volvo's IT department the worste of any company in the world.
Can anyone use their "Volvo mauals" App, I used to have the manual for my 2017 XC90 and my old XC90 as well as the V90 and XC60 (as a reference guide to help others).
I can access them at all now using the App, I can only use my old downloaded manual now.
It was easier to use via the App.
"Myvolvo" is also very slow and they have spoilt that with the new layout, and what happened to the dashboard layout that was always promised to be developed on the old version. You can get your own manual on there.

Oh yes it is , both internally and the public websites … always has been ...

MaDProFF · Jul 28th, 2018, 17:24

TBH I just download manual PDF, and copy it to phone, and on main desktop,

Though it is crap to find things in it lol

Crockers · Jul 28th, 2018, 22:40

Don't the cars come with a book?

Quacker · Jul 29th, 2018, 05:05

Quote:

Originally Posted by Crockers

Don't the cars come with a book?

No.Books are so.....’twentieth Century’.... and probably ecologically and ‘holistically’ ‘unsustainable’

Besides which, Acrobat files are so much more convenient. Yes they are!

encroute · Jul 29th, 2018, 11:29

Also they don't need a big glove box - my V50's is virtually full once the manual & Service book are in there!

rejm68 · Aug 2nd, 2018, 21:05

Looks like VOC app is not working either

Jcbrown · Aug 2nd, 2018, 21:20

Quote:

Originally Posted by rejm68

Looks like VOC app is not working either

mine stopped working about 6pm, and still off now.

Had issues with Spotify refusing to connect most of the day too

hopefully be sorted in the morning

Jul 28th, 2018, 11:47	#1
nu11eaf Premier Member Last Online: Today 00:50 Join Date: Mar 2013 Location: Yorkshire man living in County Durham	Volvo IT dept Is Volvo's IT department the worste of any company in the world. Can anyone use their "Volvo mauals" App, I used to have the manual for my 2017 XC90 and my old XC90 as well as the V90 and XC60 (as a reference guide to help others). I can access them at all now using the App, I can only use my old downloaded manual now. It was easier to use via the App. "Myvolvo" is also very slow and they have spoilt that with the new layout, and what happened to the dashboard layout that was always promised to be developed on the old version. You can get your own manual on there. Last edited by nu11eaf; Jul 28th, 2018 at 12:01.

Jul 28th, 2018, 12:11	#2
Quacker Premier Member Last Online: Nov 22nd, 2021 00:53 Join Date: Feb 2017 Location: West of Carmarthen	App says "manual not available for this car, do you want to download now?" when accessing on through my phone. Choose "No" and it gives you the option to update, which is a 27mb file I think. This gets me back in action, although it still prompts, falsely, that the manual is not available for this car, when it patently is and does open if I cancel the prompt. Yes, it is another glitch which will be updated in time no doubt. By the way, my manual is in a separate app on my phone, which can be opened either through the OnCall app or independently. __________________ XC90 D5, 2017 Inscription. Dark Grey. Xenium pack. Winter Plus with HUD. Black leather interior with alloy trim inserts. Ownership ended June 2020, Happy motoring times!

Jul 28th, 2018, 22:40	#6
Crockers Premier Member Last Online: Feb 22nd, 2024 06:49 Join Date: Jan 2012 Location: North Wilts	Don't the cars come with a book? __________________ XC60 Inscription Pro T5. Mussel Blue with blonde. Xenium, intellisafe pro, towbar, 4 zone , polestar, body styling pack. Apple car play.Tinted windows NOW SOLD

Jul 29th, 2018, 11:29	#8
encroute Member Last Online: Apr 15th, 2024 15:01 Join Date: Oct 2012 Location: Marseillan, SW France	Also they don't need a big glove box - my V50's is virtually full once the manual & Service book are in there! __________________ Now looking for a MY2022/3 XC40 in SW France! MY19 XC60 T5 Momentum Intellisafe Pro, Xenium, Smartphone, Keyless, 4 zone, Tempa - Pine Grey w/ Charcoal leather. Former V50 Owner

Aug 2nd, 2018, 21:05	#9
rejm68 Junior Member Last Online: Sep 24th, 2021 11:00 Join Date: May 2017 Location: London	Looks like VOC app is not working either __________________ MY18.5 Inscription Pro D5 Denim Blue Charcoal 21" 8 Spoke (Diamond Cut) Family Pack Xenium Pack Air Suspension Parking Camera Park Assist Pilot Sunroof BLIS Head-Up Display Dark Tinted Windows - Rear Side Windows and Cargo Area 3 pin socket

Jul 28th, 2018, 17:24	#5
MaDProFF Master Member Last Online: Dec 10th, 2019 17:40 Join Date: May 2018 Location: London	TBH I just download manual PDF, and copy it to phone, and on main desktop, Though it is crap to find things in it lol

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