XC90 Tyre Wear

AyrshireXC90 · Dec 17th, 2009, 20:21

I have just posted on the general section, praising VCUK. I will repeat some of it here as it may also apply to other new XC90 owners.
A batch of cars, delivered in the summer, left the factory without self-leveling rear suspension. This was rectified at 3000 miles by my local dealer (not without trauma, though).
At 5000 miles, I noticed the rear tyres were wearing much more on the outer thirds. I am sure it was due to the wrong suspension settings (although the car has had to have the alignment +/- tracking rectified twice over the last few weeks).
VCUK called me today, and are replacing both rear tyres for free. I did not have to fight for this, nor did I have to create a fuss.
I cannot praise VCUK enough for their handling of this episode, and would like to think it may be a sign that things are on the up.
Fingers crossed!

RoscoMac · Dec 19th, 2009, 16:15

Long may it continue!!

R.

Clan · Dec 19th, 2009, 17:53

Customer services have Just moved from the ford building back to volvo :-)

AyrshireXC90 · Dec 19th, 2009, 18:02

That might explain it!

AyrshireXC90 · Jan 13th, 2010, 11:20

Further update - I received a letter today from the supplying dealer stating that some XC90s fitted with self-leveling suspension (or not as the case was!) may have incorrect rear wheel alignment. I guess a fair few others may be in line for replacement rear tyres if they too are wearing abnormally.

Dec 17th, 2009, 20:21	#1
AyrshireXC90 Member Last Online: May 18th, 2022 14:14 Join Date: Jun 2009 Location: Prestwick	XC90 Tyre Wear I have just posted on the general section, praising VCUK. I will repeat some of it here as it may also apply to other new XC90 owners. A batch of cars, delivered in the summer, left the factory without self-leveling rear suspension. This was rectified at 3000 miles by my local dealer (not without trauma, though). At 5000 miles, I noticed the rear tyres were wearing much more on the outer thirds. I am sure it was due to the wrong suspension settings (although the car has had to have the alignment +/- tracking rectified twice over the last few weeks). VCUK called me today, and are replacing both rear tyres for free. I did not have to fight for this, nor did I have to create a fuss. I cannot praise VCUK enough for their handling of this episode, and would like to think it may be a sign that things are on the up. Fingers crossed!

Dec 19th, 2009, 17:53	#3
Clan Experienced Member Last Online: Yesterday 22:51 Join Date: Jun 2007 Location: L/H side	Customer services have Just moved from the ford building back to volvo :-) __________________ My comments are only based on my opinions and vast experience .

Dec 19th, 2009, 16:15	#2
RoscoMac Scottish Section Chair Last Online: Apr 21st, 2024 11:03 Join Date: Dec 2002 Location: Ayrshire View Photos By: RoscoMac	Long may it continue!! R.

Dec 19th, 2009, 18:02	#4
AyrshireXC90 Member Last Online: May 18th, 2022 14:14 Join Date: Jun 2009 Location: Prestwick	That might explain it!

Jan 13th, 2010, 11:20	#5
AyrshireXC90 Member Last Online: May 18th, 2022 14:14 Join Date: Jun 2009 Location: Prestwick	Further update - I received a letter today from the supplying dealer stating that some XC90s fitted with self-leveling suspension (or not as the case was!) may have incorrect rear wheel alignment. I guess a fair few others may be in line for replacement rear tyres if they too are wearing abnormally.

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