Protech 100 mm lowering kit (Classicswede doesn't reply)

arose · Apr 4th, 2024, 07:50

Hi guys!

Recently received the Protech 100 mm lowering kit for my Amazon from Classicswede. The package arrived in Sweden looking like it been through war but everything seemed to have survived.

I noticed a couple of things though.
The front springs differ in height/length. 5-6 mm which is visible by just looking at them. Might not make a huge difference on the car but still...

The rear springs are labeled "Amazon Rear 40 mm" rather than 100 mm like the front springs.
I'm not looking for the American muscle car look..

Anyway. I'm having problems getting in touch with Dai to clear this out. Doesn't answer his phone nor mail.
Anyone knows how to get a hold of him?

Cheers,
Chris

arose · Apr 4th, 2024, 23:48

Dai reached out so hopefully we can sort this out!

arose · Apr 8th, 2024, 19:54

The frequency of replies are.... low. One mail 3 days ago.
Easiest way to sort something like this out would be by phone. But when the phone is never picked up it's quite hard.

Customer support doesn't seem important. When the product isn't correct one would expect a fairly quick solution. It's a bit stressful to have a lot of money spent on something that can't be installed and the seller located in a different country isn't replying 🫤

Juular · Apr 9th, 2024, 12:46

Many of us have had the same problem just trying to get orders sent out. I have reached the point that I'll pay significantly more elsewhere just to know I'll actually get my order.

I hope you manage to get this sorted.

Salop Farmer · Apr 9th, 2024, 16:35

Had the same issues in the past, not loads of money involved, so gave up.
Naughty really as he seems quick enough to offer advice on this forum and plug his company. Sorry don’t know what the answer is, can only suggest you keep trying to contact him.

Burdekin · Apr 9th, 2024, 17:02

Quote:

Originally Posted by arose

The frequency of replies are.... low. One mail 3 days ago.
Easiest way to sort something like this out would be by phone. But when the phone is never picked up it's quite hard.

Customer support doesn't seem important. When the product isn't correct one would expect a fairly quick solution. It's a bit stressful to have a lot of money spent on something that can't be installed and the seller located in a different country isn't replying 🫤

Just contact your bank, paypal, credit card company and let them sort it for you.

classicswede · Apr 14th, 2024, 20:23

Sorry we are not open over weekends, neither are manufactures or shipping companies.

The issue should now be resolved with replacement springs sent

Apr 4th, 2024, 07:50	#1
arose New Member Last Online: Apr 10th, 2024 11:53 Join Date: Mar 2024 Location: Pitea	Protech 100 mm lowering kit (Classicswede doesn't reply) Hi guys! Recently received the Protech 100 mm lowering kit for my Amazon from Classicswede. The package arrived in Sweden looking like it been through war but everything seemed to have survived. I noticed a couple of things though. The front springs differ in height/length. 5-6 mm which is visible by just looking at them. Might not make a huge difference on the car but still... The rear springs are labeled "Amazon Rear 40 mm" rather than 100 mm like the front springs. I'm not looking for the American muscle car look.. Anyway. I'm having problems getting in touch with Dai to clear this out. Doesn't answer his phone nor mail. Anyone knows how to get a hold of him? Cheers, Chris

Apr 14th, 2024, 20:23	#7
classicswede Trader Volvo in my veins Last Online: Today 21:56 Join Date: Dec 2004 Location: Anglesey	Sorry we are not open over weekends, neither are manufactures or shipping companies. The issue should now be resolved with replacement springs sent __________________ http://www.classicswede.org www.classicswede.co.uk

Apr 4th, 2024, 23:48	#2
arose New Member Last Online: Apr 10th, 2024 11:53 Join Date: Mar 2024 Location: Pitea	Dai reached out so hopefully we can sort this out!

Apr 8th, 2024, 19:54	#3
arose New Member Last Online: Apr 10th, 2024 11:53 Join Date: Mar 2024 Location: Pitea	The frequency of replies are.... low. One mail 3 days ago. Easiest way to sort something like this out would be by phone. But when the phone is never picked up it's quite hard. Customer support doesn't seem important. When the product isn't correct one would expect a fairly quick solution. It's a bit stressful to have a lot of money spent on something that can't be installed and the seller located in a different country isn't replying 🫤

Apr 9th, 2024, 12:46	#4
Juular Senior Member Last Online: Today 13:53 Join Date: Sep 2020 Location: Falkirk	Many of us have had the same problem just trying to get orders sent out. I have reached the point that I'll pay significantly more elsewhere just to know I'll actually get my order. I hope you manage to get this sorted.

Apr 9th, 2024, 16:35	#5
Salop Farmer Member Last Online: Today 13:44 Join Date: Feb 2019 Location: Oswestry	Had the same issues in the past, not loads of money involved, so gave up. Naughty really as he seems quick enough to offer advice on this forum and plug his company. Sorry don’t know what the answer is, can only suggest you keep trying to contact him.

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