Volvo of Oak Park

[Mount vision rider]

I've heard good things about this company in the past but after I've ordered isofix brackets with them which have now been lost in the post!!! I would stay well clear of this company!!!!!!!!!!

I contacted them to state I've not received the package and there postal tracker say it's been delivered to the address supplied by myself and signed by someone I've never heard of? So it's not been delivered to the address I stated! All I got back from them is basically it's my problem!!! That's really good customer service, take my money and run!!!!

I've payed near £50 for these brackets and to be told not in so many words to **** off has really annoyed me.

Only one saving grace is I payed through PayPal so I've got to argue the case with them now!

So been warned if you order anything from this company and it doesn't turn up!! Prepare to have fun getting your money back!!

[christheancient]

I think that you are being unduly harsh to Volvo of Oak Park.

They got the part sand posted them to the address you gave.

I think the problem is with the delivery company in that they have (seemingly) delivered them to the wrong place?

So stop blaming Volvo of Oak Park! They did as they were requested to do.

[Clan]

Originally Posted by christheancient

I think that you are being unduly harsh to Volvo of Oak Park.

They got the part sand posted them to the address you gave.

I think the problem is with the delivery company in that they have (seemingly) delivered them to the wrong place?

So stop blaming Volvo of Oak Park! They did as they were requested to do.

But they are responsible for chasing up non delivery not the customer !

[JamesV70R]

From what I understand, the parts WERE delivered ... There is a signature accepting delivery. Thats gong to be the hard part if you try and get your money back through Paypal. Volvo have proof that parts were dispatched, and delivered, along with a Proof of Delivery. As far as they are concerned they have done everything they needed to.

Best thing to do would be to have the dealership contact the delivery company and confirm the address that it was delivered to, and ensure that was the address you gave to Volvo.

Did you have it delivered to your work, or to home? Could it possibly have been delivered to a neighbor? Were they sent through a courier (TNT, DPD, UPS?) or through Royal Mail? If Royal Mail, was it "Special Delivery" or "Recorded"?

James

[Mount vision rider]

Originally Posted by christheancient

I think that you are being unduly harsh to Volvo of Oak Park.

They got the part sand posted them to the address you gave.

I think the problem is with the delivery company in that they have (seemingly) delivered them to the wrong place?

So stop blaming Volvo of Oak Park! They did as they were requested to do.

I don't think it's my job to chase delivery as a customer if it's been delivered to the wrong place!!
I wouldn't expect my customers to do that!
The delivery address was my work where only two of us work there and I've never had a problem with anything else.

I've got no idea who was the courier as the company don't seem to want to tell me? Or they have no idea themselfs?

Put yourselfs in my shoes, if you had payed nearly £50 for parts what have never turned up and they told you it's your problem, would you be happy with that?

[LJD]

Customer service in this country is dire....

I had a complaint in Jamie "dope head" Oliver's new place in NottingHill.
Despite them having state of art CCTV covering service areas and tills etc, they could not locate the incident despite been given correct dates and times

Companies just don't care ...5 weeks later it's a email, would you like a coffee on us.


No.....I want the staff member sacked for been rude and I want a full apology !!

It's a crap place so don't bother .
Sally Clark's is so much better

[Mount vision rider]

Originally Posted by LJD

Customer service in this country is dire....

I had a complaint in Jamie "dope head" Oliver's new place in NottingHill.
Despite them having state of art CCTV covering service areas and tills etc, they could not locate the incident despite been given correct dates and times

Companies just don't care ...5 weeks later it's a email, would you like a coffee on us.


No.....I want the staff member sacked for been rude and I want a full apology !!

It's a crap place so don't bother .
Sally Clark's is so much better

If the dealers were in this country I would be off to see them direct to kick off but there in the states because no volvo dealers in this country can get isofix brackets anymore. Obviously tho it's some unless and brain dead courier in this country what's delivered them somewhere?

I know what you mean tho, customer service in this country is crap now a days!!!

[LJD]

Originally Posted by Mount vision rider

If the dealers were in this country I would be off to see them direct to kick off but there in the states because no volvo dealers in this country can get isofix brackets anymore. Obviously tho it's some unless and brain dead courier in this country what's delivered them somewhere?

I know what you mean tho, customer service in this country is crap now a days!!!

Rear isofix brackets ??
I bought last year from Swansea .