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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Volvo On Call Service requiredViews : 2146 Replies : 17Users Viewing This Thread : |
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Nov 15th, 2023, 07:22 | #1 |
Master Member
Last Online: Jun 16th, 2024 21:33
Join Date: May 2010
Location: Norwich
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Volvo On Call Service required
Noticed above message at the weekend in orange in the Sensus icon on dash when ignition turned on but went out when engine started. 1st time car had been started in 3 weeks. Search on here suggested low battery so put on charge using under bonnet posts via my C Tek smart charger and left for 48 hours. On initially switching on charger the battery did seem low. Took charger off yesterday (battery fully charged now) but the massage still came up but again went out as engine started. Is low battery likely cause and will this warning disappear does anyone know pls now charged? Dealer suggested I need to drive it for some miles and if it was battery warning will disappear, I’m not so sure. Dealer is an hour away so keen to avoid that trip if possible.
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Nov 15th, 2023, 07:27 | #2 |
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Last Online: Yesterday 10:21
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Location: Nottingham
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I see the same message and operation on my Mk1.
My VOC is valid until next year. My battery is "new", replaced only a few months ago.
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2010 XC90 Exec (m/y 2011), Electric Silver 2003 XC90 SE, Ash Gold 1996 850 GLE Estate, Olive Green Pearl |
Nov 15th, 2023, 08:44 | #3 |
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Last Online: Jun 16th, 2024 21:33
Join Date: May 2010
Location: Norwich
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I did notice last week my VoC App has ‘disappeared’ so re-downloaded it and all good and shows active until April 25 and Sundays journey shows in the journey log so def seems to be working.
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Nov 22nd, 2023, 17:35 | #4 |
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Last Online: Jun 16th, 2024 21:33
Join Date: May 2010
Location: Norwich
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Just to close this in case anyone searches these symptoms in future - took car in to dealer today - small auxiliary battery in the boot had at some stage recently gone low on charge and apparently once they are low they will not come back to life despite smart charging.
Dealer fitted new aux battery and turned light off. Tech suggested smart trickle charging using under bonnet posts at least monthly if car not used (ie not charging this battery) The lamp illuminated was in the pic.C5886E8E-EAFC-4CB6-86AD-6EB852F7149B.jpg |
Apr 26th, 2024, 05:48 | #5 |
Al
Last Online: Jun 16th, 2024 20:42
Join Date: Jan 2022
Location: Coventry
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Volvo on call service required
Strangely had a similar problem after the Volvo App was no longer available. Dealer diagnosed centre speaker fault and quoted around £250 to replace. Would have expected just a soft ware update or whatever to sort out the problem but Volvo seemed not interested in coming up with any alternative suggestions so just keep hitting the cancel button on the steering wheel at each re start.
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Apr 26th, 2024, 10:36 | #6 |
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Last Online: Yesterday 23:16
Join Date: Mar 2013
Location: Yorkshire man living in County Durham
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Volvo on call service required is nothing to do with the Volvo car app, it is the vehicle communication module which has a small rechargeable back up battery in it, (this is different to the Aux start stop battery) the VCM battery is more like a phone battery.
The VCM service required warning is "usually" this battery that requires changing, but I have just had the same issue and had the battery changed but it did not fix the problem, dealer contacted Volvo who informed them that a new software update has just been issued following an increase in cars having this same issue and when this was updated all was well again. Ask your dealer to check for this update if you are having VCM service required message and update software before having the battery replaced as genuine Volvo batteries are very expensivensive. Even on ebay. https://www.ebay.co.uk/itm/285586734019 There is another thread on this on this forum, https://www.volvoforums.org.uk/showthread.php?t=330584
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. Last edited by nu11eaf; Apr 26th, 2024 at 10:39. |
Apr 26th, 2024, 14:39 | #7 |
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Last Online: Jun 9th, 2024 15:03
Join Date: May 2023
Location: Waltham Abbey
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The batteries in the VCM backup cell are not standard lithium Ion, they are made by Tadrian and are very unusual in the fact they are 8v not the 7.2v provided by standard lithium cells
The replacement battery is £113 and it is located in the VCM which is behind the right hand side rear trim about half way down the rear side window, it’s a bit of a mission to get to but diy replaceable Part number for 2017 xc90 3145445 _______________
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2016 XC90 R-Design Power Pulse 1992 Porsche 968 1986 Honda VF1000 F2 |
Apr 27th, 2024, 18:30 | #8 |
Al
Last Online: Jun 16th, 2024 20:42
Join Date: Jan 2022
Location: Coventry
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Do you know when this service bulletin was released? Neither my Dealer or Volvo Service Assistance mentioned this software update or reason when the car was serviced 4 weeks ago despite a number of discussions on the problem which has been on going since the 2023 service when the problem first appeared. The Dealer indicated that any further diagnosis would involve a substantial charge for labour as they had no real idea what was causing the error message.
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Apr 27th, 2024, 19:19 | #9 | |
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Last Online: Yesterday 23:16
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Location: Yorkshire man living in County Durham
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Quote:
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
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Apr 28th, 2024, 18:20 | #10 | |
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Last Online: Yesterday 21:07
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Location: Sheffield
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Quote:
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Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5; 2016 XC90 T8 |
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