V60 Particulate Matter Sensor

[Chudy85]

Two months ago, I replaced the Particulate Sensor in my Volvo. The Volvo Assistance engineer informed me that this issue is becoming more common in Volvos with adblue. The part cost me £170 and the replacement only took about 20 minutes. Since I was unable to get a Volvo appointment for another 3 weeks, I had the work done by Volvo Assistance.

If there is an issue with the Soot sensor, the Diesel Particulate Filter (DPF) will not go through the regeneration process, which can cause soot build-up in the DPF. This could lead to blockages in the longer run. Therefore, it is important to get this issue resolved as soon as possible. If you have an extended Volvo warranty, this repair should be covered.

[Lancee]

Originally Posted by Lancee

Definitely take to a Volvo main dealer for a definitive diagnosis. If serious reject the car as being of unmerchantable quality and return for a full refund. (IMHO !).

Do you have the garages proposed resolution in writing ?

Even if you end up paying for the main dealer diagnosis yourself it may prove to be cheaper in the long run. I sense a potential for being sucked into a prolonged dispute (again IMHO!). I assume the seller now has your money ? What have you got ?

Don't let the dealer dictate to you. It already seems that it/they may not be 100% trustworthy.

Did you finance the car, pay by credit card even if only the deposit, or was it cash ?

[Lancee]

Originally Posted by Lancee

Even if you end up paying for the main dealer diagnosis yourself it may prove to be cheaper in the long run. I sense a potential for being sucked into a prolonged dispute (again IMHO!). I assume the seller now has your money ? What have you got ?

Don't let the dealer dictate to you. It already seems that it/they may not be 100% trustworthy.

Did you finance the car, pay by credit card even if only the deposit, or was it cash ?

Further to; perhaps be wary of involving a third party in any repairs, this could perhaps open up an ideal opportunity for the seller to pass any future blame for the current or any potential future fault onto the same.

Get it diagnosed PROPERLY by a Volvo main dealer, and at YOUR option either allow the seller to repair, get Volvo to do it at the dealers cost, or reject the car for a full refund.

That's what I would do.

You have paid good money for what is supposed to be a good car from a dealer. You should not have to experience a load of inconvenience to address/correct an apparent fault with the car. IMHO (again!), the onus is on the dealer to put themselves out in making the matter good. Perhaps access to a good loan car while they make amends shouldn't be a problem for them ?

[Lexman8]

Originally Posted by Lancee

Further to; perhaps be wary of involving a third party in any repairs, this could perhaps open up an ideal opportunity for the seller to pass any future blame for the current or any potential future fault onto the same.

Get it diagnosed PROPERLY by a Volvo main dealer, and at YOUR option either allow the seller to repair, get Volvo to do it at the dealers cost, or reject the car for a full refund.

That's what I would do.

You have paid good money for what is supposed to be a good car from a dealer. You should not have to experience a load of inconvenience to address/correct an apparent fault with the car. IMHO (again!), the onus is on the dealer to put themselves out in making the matter good. Perhaps access to a good loan car while they make amends shouldn't be a problem for them ?

As above.

I've attached a copy of the Consumer Rights Act 2015.
Part 1, Chapter 2 is relevant, particularly Section 9 onwards.

You almost certainly have the right to reject the car but you might have to argue hard for it. Note that there are time limits as to when you can ask for certain remedies, particularly outright rejection with a full refund (Section 22). This is normally 30 days from purchase (or transfer of ownership if later) but can be extended under certain circumstances.
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[Lancee]

Originally Posted by Lexman8

As above.

I've attached a copy of the Consumer Rights Act 2015.
Part 1, Chapter 2 is relevant, particularly Section 9 onwards.

You almost certainly have the right to reject the car but you might have to argue hard for it. Note that there are time limits as to when you can ask for certain remedies, particularly outright rejection with a full refund (Section 22). This is normally 30 days from purchase (or transfer of ownership if later) but can be extended under certain circumstances.
_

To my mind this further strengthens the argument for a DEFINITIVE diagnosis by a Volvo Dealer.

[Lancee]

So I wonder what the latest is with this ????