|
Information |
|
Infotainment Screen FailedViews : 1744 Replies : 10Users Viewing This Thread : |
|
Thread Tools | Display Modes |
Oct 15th, 2017, 18:02 | #1 |
Junior Member
Last Online: Aug 25th, 2023 22:06
Join Date: Apr 2016
Location: Newcastle
|
Infotainment Screen Failed
Hello.
I have a 2014MY V40 SE Lux Nav, and yesterday the sensus infotainment system appears to have failed. The screen does not turn on, the steering wheel buttons for audio don’t light up and all the functions related to the screen don’t work. This means no nav, radio, parking sensors, heated seats etc Climate control works but with no visual information on the screen. I have checked all the relevant fuses, as well as stripped the trim to check the connections on the head unit and screen and all seems fine, nothing is obviously loose or blackened. I think I may have reached the end of investigations I can do myself but does anybody know anything else to try? Furthermore is there any analysis you can do via VIDA to identify the fault? Finally can anyone recommend a NE based garage experienced with this sort of problem so I don’t have to fund the Mill Volvo Christmas party? Thanks in advance |
Oct 15th, 2017, 19:25 | #2 |
Junior Member
Last Online: Aug 25th, 2023 22:06
Join Date: Apr 2016
Location: Newcastle
|
So having done a little more research, it seems likely the problem lies in the MOST bus.
Does anyone know the order in which the MOST devices are connected on a V40? |
Oct 16th, 2017, 18:55 | #3 |
Register Keeper - S80, P2, and P3
Last Online: Yesterday 20:43
Join Date: Feb 2013
Location: North Yorkshire
|
have you no warranty left? any goodwill from Volvo? I think you might struggle with an independent garage been able to sort it
__________________
Previous -03 S40, 04 V70 D5, 04 V70 D5 Sport, 05 V50, 07 S60 D5, 09 V70 D5 R design, 12 XC60 DrivE, 15 V60 D3 VEA Current- 05 XC90 D5 Exec, 12 XC70 D4 AWD Se Lux, 14 S80 D3 Se Lux |
Oct 16th, 2017, 19:08 | #4 |
Master Member
Last Online: Feb 12th, 2020 13:24
Join Date: Oct 2014
Location: Bromley
|
How many miles have you done (in other words how much has the system been turned on)? If it has a FVSH then I would expect some good will here. Put your foot down at the dealers and say you expect a contribution from Volvo UK and please let us know the diagnosis and conclusion. If you have a FVSH then you absolutely must take the car to a Volvo main dealer. Before you do that, have you checked under the seats to make sure someone hasn't accidentally kicked an exposed wire or something daft?
__________________
Volvo V40 T4 Polestar Cross Country Lux Nav Auto | Volvo 19" alecto alloys | full leather | Volvo styling kit | Power seats | Xenium pack | Harman Kardon premium sound system | active bending headlights | Winter pack | Ice white Last edited by Acer; Oct 16th, 2017 at 19:14. |
The Following User Says Thank You to Acer For This Useful Post: |
Oct 16th, 2017, 19:56 | #5 |
Junior Member
Last Online: Aug 25th, 2023 22:06
Join Date: Apr 2016
Location: Newcastle
|
Thanks for the replies.
Car is at 43000 miles, fvsh so hopefully goodwill will be a possibility. I have bought a MOST bus bypass plug so will try test all the modules in the network so I can make an informed decision at the dealer. I don’t have access to a VIDA platform, but it sounds like that would confirm if that is the problem. It seems like each module is coded to the car so parts have to be bought from and fitted by a main dealer. I wouldn’t be so bothered but my V70 helped ease my wallet of £1600 last Friday! |
Oct 16th, 2017, 20:27 | #6 | |
Master Member
Last Online: Feb 12th, 2020 13:24
Join Date: Oct 2014
Location: Bromley
|
Quote:
__________________
Volvo V40 T4 Polestar Cross Country Lux Nav Auto | Volvo 19" alecto alloys | full leather | Volvo styling kit | Power seats | Xenium pack | Harman Kardon premium sound system | active bending headlights | Winter pack | Ice white Last edited by Acer; Oct 16th, 2017 at 22:12. |
|
Oct 20th, 2017, 20:03 | #7 |
Trader
Last Online: Dec 6th, 2023 19:46
Join Date: Jun 2010
Location: london
|
If screen is completely blank means Is not related to MOST break. It should load at least logo.
Software update may fix it. If you have no luck sorting it out with volvo let me know. I'm happy to help you fitting second had unit but want broken in exchange for testing purposes. Regards Lukas |
Oct 20th, 2017, 22:17 | #8 |
Junior Member
Last Online: Aug 25th, 2023 22:06
Join Date: Apr 2016
Location: Newcastle
|
PM sent
|
Oct 20th, 2017, 23:31 | #9 |
Master Member
Last Online: Feb 12th, 2020 13:24
Join Date: Oct 2014
Location: Bromley
|
Have you checked connections under the passenger seat to ensure nothing has been loosened or kicked? I am guessing second hand units would still be expensive as the oldest you will find is only from 2012.
__________________
Volvo V40 T4 Polestar Cross Country Lux Nav Auto | Volvo 19" alecto alloys | full leather | Volvo styling kit | Power seats | Xenium pack | Harman Kardon premium sound system | active bending headlights | Winter pack | Ice white |
Apr 25th, 2024, 11:30 | #10 |
New Member
Last Online: Apr 25th, 2024 11:46
Join Date: Apr 2024
Location: Sheffield
|
Infotainment screen
I have a s60 2018. The infotainment screen has gone. Volvo charged £170 to diagnose it wasn’t working ( I was aware) and then want £1400 to replace it. No good will as they say that as I have had 2 of 6 services not with Volvo. I suggested that an integral part should have lasted at least 6 years as per consumers rights act. Can’t go else where as the garage has to purchase screen from Volvo at £1200. I love my Volvo but do find them unsatisfactory in after care and very expensive.
Last edited by KevinScarry; Apr 25th, 2024 at 11:37. |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|