AWD Transmission: "not a known fault" say Volvo UK

[AB-UK]

This is not meant to detract from the growing thread for Watchdog to be contacted.

However, I have just today received a letter from Volvo regarding my complaint about loss of AWD and they confirm that "this is not a known fault".

They also refuse to acknowledge any information posted in this or any other forum.

What I would like to know is:-
1. How many XC90 owners have aleady had this problem fixed by Volvo franchised garages AND at non-franchised garages;
2 When were these repairs carried out?
3. How many owners have written to Volvo concerning this fault:
4. When did they inform Volvo of this problem?

Perhaps no-one apart from myself has complained to Volvo directly about this? No, I can't believe that either.

I am very angry at Volvo apparently treating me, and no doubt many other owners similarly, as an idiot.

In respect to any potential "goodwill payment" this will be affected due to my lack of loyalty to Volvo as I had my last 2 services done at an independent garage, who's diagnosis of the problem they also will not accept.

This information will be vital in pursuing Volvo via Watchdog, or other means.
I will copy this message to the existing "Watchdog" thread, which I would like everyone else to continue contributing to.