Atera bike rack with hoist
Hi I have inherited 3 Volvo supplied bike carriers with a gas spring lifting arm which I believe are manufactured in Germany by Atera. I wondered if anyone has any experience of these as I am having no joy in operating any of them. I am following the Volvo instructions that came with the equipment and they imply that I should be able to "release the catch and fold out the arm." "fold out" sounds as if it should be easy but even with excessive force I cannot fold out the arm only managing to lift it a few millimetres. I have used such force that I am concerned about breaking the roof rails and this can not be right so can anyone tell me what I am doing wrong. All three racks are a few years old but have had very little use and look like new. My Volvo dealer can not help. Looking on the web at several videos the operation looks simple and easy almost effortless. Help please
Regards
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