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S60 & V60 '11-'18 / XC60 '09-'17 General Forum for the P3-platform 60-series models |
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Safety recall for fire riskViews : 88089 Replies : 469Users Viewing This Thread : |
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Jul 11th, 2019, 15:15 | #21 |
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I've just received the 'we don't know how to fix it but your car might catch fire' notification.
Fingers crossed then...
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Jul 11th, 2019, 15:25 | #22 |
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That is because there Is no recall yet .....
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Jul 11th, 2019, 16:06 | #23 |
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Correct, even though the letter comes in an envelope with 'RECALL NOTIFICATION' in big red letters on it.
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Jul 11th, 2019, 19:55 | #24 |
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Yes it is a notification about a forthcoming recall .. In red to stop anyone thinking it is junk mail ..
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Jul 12th, 2019, 09:55 | #25 |
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Disingenuous Volvo Notification
No surprise I got a notification for my 2014 D4 V60 but both it and the Q & A on Volvo website deliberately avoid telling the true story as part of the continuing attempt to cover up the EGR debacle. In mentioning Volvo’s attempts at an elusive fix they don’t even say whether it is for the underlying cause or merely to stop the car catching fire....
A Service Manager assures me Volvo have officially confirmed the obvious to dealers that excess temperatures and potential fires have occurred when manifolds get blocked by the EGR related gunge. But that information is not passed on to customers, many of whom are not technically minded and will think this is a new random issue. Clearly if newer cars with unblocked manifolds had caught fire the problem would have come to light years ago.... In its 47 K miles my car recently had the well documented hesitation which another dealer correctly predicted in an email as caused when Inlet valves get obstructed by EGR gunge progressive build up. He was emphatic the EGR problem had not been resolved but had generated numerous increasingly serious engine problems. The final bill of £4,000 was 95% paid by Volvo only after I sent them photos from the workshop and their own 2016 email to me promising I had the “permanent fix”. Initially they refused to contribute which I assume is a situation others have faced. On top of its second Intake manifold and all new inlet valves the car had required replacement (again) of EGR Valve and the “new” cooler which had been described as the permanent fix under warranty. Any work done merely addresses the damage done but there is no fix available for the cause. If they have failed to find one in the last 3 years or so, how will they do so now? No surprise this is a Safety Recall without an actual Recall..... All of this goes back to the attempt by Volvo to have this active or whatever EGR system meeting Euro 6 which others may have achieved, but they have not. Their reverting to Ad Blue around 2017/18 is an admission they failed, but it leaves the awkward problem of the thousands of cars sold before that and the massive cost of admitting the truth. Their policy seems to be one of buying off troublesome complainers and hoping the cars get sold on, eventually getting prematurely scrapped due to repair costs exceeding car value. Car values themselves being depressed by the well known unresolved defect. In truth D4 owners have suffered a far more definite financial loss than those in the VW Group Action. Hardly the behaviour of a manufacturer claiming ethical credentials and an urge to go electric.. So called Good Will payments are in fact the opposite. They are intended to keep a lid on overall costs while passage of time makes the problem go away. Car owners being less organised than the truck sector who have forced Volvo to report setting aside tens of millions to fix their similar problems... I intend to make a formal complaint to the Motoring Ombudsman and wherever else I can. In reality for all owners this should be a simple matter of Breach of Contract concerning the Binding promise made under warranty of a permanent fix. Perhaps a D4 Group Action is long overdue? Just imagine if Volvo had told us the truth in the first place. “Sorry your car has a defect we cannot solve. You will have problems which will cause periodic expensive replacement of blocked parts potentially leading eventually to engine failure or even a fire. But if you ask really nicely and have it serviced by our network we may possibly contribute to costs. Please don’t sue us or let it stop you buying another Volvo. You can rely on us” [GVIDEO][/GVIDEO] |
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Jul 12th, 2019, 10:37 | #26 |
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A brilliant post @D4dilemma. Well said!
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Jul 12th, 2019, 17:10 | #27 |
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Thanks. In fact they don't even mention the D4 Engine although it is my understanding it only applies to that engine. I suspect many owners will not be able to join the dots.
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Jul 12th, 2019, 17:45 | #28 |
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D4 is not an engine , There are many variants of the same 2 litre VEA Diesel engine , D2 D3 D4 D5 etc stands for the particular power output it is tuned to . ..
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Jul 12th, 2019, 19:42 | #29 |
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Hi
So are you saying that this affects any 2 litre engine but anything above this i.e. 2.4 2.5 should be ok
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2011 XC60 Sapphire Black R Design D5 AWD, manual, winter pack, NAV, privacy glass, 18" Ixion wheels. |
Jul 12th, 2019, 20:27 | #30 |
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There's a dealer conference call on Monday with Volvo to give them more info apparently.
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2015 XC60 D4 Manual |
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egr problems, v60 d4 |
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