Problem with driver profiles - new XC40

Dave Down · Apr 19th, 2021, 19:51

Hi,
Just purchased a new XC40 and having problems setting up and switching driver profiles.
If I go into the driver profile settings screen, the whole screen is greyed out and its not possible to select or edit any of the profiles. The same thing happens if I try to select a profile from the top right hand corner of the main screen - the different profiles are displayed but its all greyed out and not possible to select any.
Nothing in the manual to explain this - any help welcomed!

Rds
Dave

anotherv60 · Apr 20th, 2021, 14:20

Are the profiles locked? If the profile is connected to the key you might need that key in the car when editing.

Dave Down · Apr 20th, 2021, 21:40

not that I can see - the original (and only black key) is in the car when I try to edit so I'm a bit stumped currently - last resort will be to take the car back to the garage but as its 50 miles away I'l loath to do this if I can find the answer elsewhere!!
Thanks
Dave

anotherv60 · Apr 22nd, 2021, 21:38

Might be worth checking with the dealer but I'm sure Volvo supply at least two keys and an activity key. So your car should have 3 keys.

Dave Down · Apr 23rd, 2021, 19:20

Thanks, spoke to the garage today and they said the orange key should work as a fully functioning key providing the car is unlocked with this key and it should allow profiles to be 'assigned' to this key as well as the black one. So will try later once the wife returns with the car!
Regarding your point about having 3 keys, nope, supplied with one black and one orange key only......

SuffolkBoy · Apr 24th, 2021, 08:14

Quote:

Originally Posted by Dave Down

Thanks, spoke to the garage today and they said the orange key should work as a fully functioning key providing the car is unlocked with this key and it should allow profiles to be 'assigned' to this key as well as the black one. So will try later once the wife returns with the car!
Regarding your point about having 3 keys, nope, supplied with one black and one orange key only......

Recent models only come with one normal key according to the price lists.

Apr 19th, 2021, 19:51	#1
Dave Down New Member Last Online: May 3rd, 2021 20:00 Join Date: Apr 2021 Location: diss	Problem with driver profiles - new XC40 Hi, Just purchased a new XC40 and having problems setting up and switching driver profiles. If I go into the driver profile settings screen, the whole screen is greyed out and its not possible to select or edit any of the profiles. The same thing happens if I try to select a profile from the top right hand corner of the main screen - the different profiles are displayed but its all greyed out and not possible to select any. Nothing in the manual to explain this - any help welcomed! Rds Dave

Apr 20th, 2021, 14:20	#2
anotherv60 Master Member Last Online: Feb 28th, 2024 19:49 Join Date: Sep 2016 Location: Derbyshire	Are the profiles locked? If the profile is connected to the key you might need that key in the car when editing. __________________ MY20 XC40 T4 R-Design, Xenium, Intellisafe Pro, Winter, Tow bar, Thunder Grey Previous: MY18 V90, MY15 V60

Apr 22nd, 2021, 21:38	#4
anotherv60 Master Member Last Online: Feb 28th, 2024 19:49 Join Date: Sep 2016 Location: Derbyshire	Might be worth checking with the dealer but I'm sure Volvo supply at least two keys and an activity key. So your car should have 3 keys. __________________ MY20 XC40 T4 R-Design, Xenium, Intellisafe Pro, Winter, Tow bar, Thunder Grey Previous: MY18 V90, MY15 V60

Apr 20th, 2021, 21:40	#3
Dave Down New Member Last Online: May 3rd, 2021 20:00 Join Date: Apr 2021 Location: diss	not that I can see - the original (and only black key) is in the car when I try to edit so I'm a bit stumped currently - last resort will be to take the car back to the garage but as its 50 miles away I'l loath to do this if I can find the answer elsewhere!! Thanks Dave

Apr 23rd, 2021, 19:20	#5
Dave Down New Member Last Online: May 3rd, 2021 20:00 Join Date: Apr 2021 Location: diss	Thanks, spoke to the garage today and they said the orange key should work as a fully functioning key providing the car is unlocked with this key and it should allow profiles to be 'assigned' to this key as well as the black one. So will try later once the wife returns with the car! Regarding your point about having 3 keys, nope, supplied with one black and one orange key only......

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