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eCall is malfunctioning , SOS Error , Key not detected

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Old Nov 28th, 2021, 16:26   #1
flacau
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Default eCall is malfunctioning , SOS Error , Key not detected

Hey guys,

Just received my MY22 XC 60 T8 48 hours ago.
After letting the car to charge, in the morning i started pre-conditioning the car from the Volvo Cars app, got in the car and the error 'eCall is malfunctioning',
Red SOS icon on dashboard, On call button is not lit anymore.

When i try to start the car it shows "Key not detected", if i put the key in the cup holder it starts.

Changed battery on the remote, no dice, now I cannot lock the car, any button I press on the remote has no result.

I reseted the infotainment system, no luck...

Does someone encountered this situation?
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Last edited by flacau; Nov 28th, 2021 at 16:28.
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Old Nov 28th, 2021, 18:20   #2
nu11eaf
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Ensure battery is the correct way up in the fob and try another battery.
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Old Nov 28th, 2021, 18:28   #3
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The battery in the fob is placed correctly, now the gps stopped working and wifi not finding networks.
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Old Nov 28th, 2021, 20:43   #4
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Looks like a trip back to the dealers to sort it out. Hopefully it will just be a software glitch and quickly sorted out and hope you then have a long trouble free ownership and enjoy your car.
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Old Nov 29th, 2021, 13:05   #5
flacau
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Just to keep you updated, went to the dealer, the car was in work for about 4 hours, different types of software resets , 12v battery unplugged, nothing worked.

The conclusion was that the TCAM module mounted under the "shark tale" is busted, not in stock, order for a new part placed no estimated date ...
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Old Nov 29th, 2021, 13:37   #6
volvo s60 2001
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Quote:
Originally Posted by flacau View Post
Just to keep you updated, went to the dealer, the car was in work for about 4 hours, different types of software resets , 12v battery unplugged, nothing worked.

The conclusion was that the TCAM module mounted under the "shark tale" is busted, not in stock, order for a new part placed no estimated date ...



It is probably Chinese quality part lol
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Old Dec 3rd, 2021, 18:54   #7
Mossy1986
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Default Any update. Same problem here!!

Hello, just wondering if you had an update on this please. Had my new XC40 for 48 hours and EXACTLY the same issue. Just waiting for a Volvo Assist technician to come to the house
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Old Dec 3rd, 2021, 19:42   #8
milzibkit
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We picked a new V90 up recently and had the same eCall/SoS message for a couple of days...but then it fixed itself. We had sat nav the whole time and no issue with keys.

The app however doesn't work and I wondered if it was related. Volvo UK acknowledged there are problems with the app and "hope" for an update to the app software next week.
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Old Dec 3rd, 2021, 20:22   #9
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Had my V90 delivered Wednesday, the car internet refuses to connect, having multiple 'GPS signal lost' messages, google assistant occasionally reverts to an american accent. It really isn't good enough for a £46K car...
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Old Dec 3rd, 2021, 23:54   #10
Philip Fisher
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This is just like 2016 all over again.

History doesn't repeat but it often rhymes.
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