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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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eCall is malfunctioning , SOS Error , Key not detectedViews : 3859 Replies : 17Users Viewing This Thread : |
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Nov 28th, 2021, 16:26 | #1 |
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Last Online: Feb 18th, 2022 14:06
Join Date: Jun 2021
Location: Iasi
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eCall is malfunctioning , SOS Error , Key not detected
Hey guys,
Just received my MY22 XC 60 T8 48 hours ago. After letting the car to charge, in the morning i started pre-conditioning the car from the Volvo Cars app, got in the car and the error 'eCall is malfunctioning', Red SOS icon on dashboard, On call button is not lit anymore. When i try to start the car it shows "Key not detected", if i put the key in the cup holder it starts. Changed battery on the remote, no dice, now I cannot lock the car, any button I press on the remote has no result. I reseted the infotainment system, no luck... Does someone encountered this situation? Last edited by flacau; Nov 28th, 2021 at 16:28. |
Nov 28th, 2021, 18:20 | #2 |
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Last Online: Today 01:16
Join Date: Mar 2013
Location: Yorkshire man living in County Durham
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Ensure battery is the correct way up in the fob and try another battery.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
Nov 28th, 2021, 18:28 | #3 |
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Last Online: Feb 18th, 2022 14:06
Join Date: Jun 2021
Location: Iasi
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The battery in the fob is placed correctly, now the gps stopped working and wifi not finding networks.
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Nov 28th, 2021, 20:43 | #4 |
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Last Online: Today 01:16
Join Date: Mar 2013
Location: Yorkshire man living in County Durham
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Looks like a trip back to the dealers to sort it out. Hopefully it will just be a software glitch and quickly sorted out and hope you then have a long trouble free ownership and enjoy your car.
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XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. |
Nov 29th, 2021, 13:05 | #5 |
New Member
Last Online: Feb 18th, 2022 14:06
Join Date: Jun 2021
Location: Iasi
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Just to keep you updated, went to the dealer, the car was in work for about 4 hours, different types of software resets , 12v battery unplugged, nothing worked.
The conclusion was that the TCAM module mounted under the "shark tale" is busted, not in stock, order for a new part placed no estimated date ... |
Nov 29th, 2021, 13:37 | #6 | |
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Last Online: Mar 25th, 2024 06:25
Join Date: Dec 2006
Location: London
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Quote:
It is probably Chinese quality part lol |
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Dec 3rd, 2021, 18:54 | #7 |
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Last Online: Dec 8th, 2021 11:27
Join Date: Dec 2021
Location: Liverpool
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Any update. Same problem here!!
Hello, just wondering if you had an update on this please. Had my new XC40 for 48 hours and EXACTLY the same issue. Just waiting for a Volvo Assist technician to come to the house
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Dec 3rd, 2021, 19:42 | #8 |
Junior Member
Last Online: Mar 12th, 2022 10:04
Join Date: Apr 2010
Location: London
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We picked a new V90 up recently and had the same eCall/SoS message for a couple of days...but then it fixed itself. We had sat nav the whole time and no issue with keys.
The app however doesn't work and I wondered if it was related. Volvo UK acknowledged there are problems with the app and "hope" for an update to the app software next week. |
Dec 3rd, 2021, 20:22 | #9 |
Junior Member
Last Online: Sep 15th, 2023 15:43
Join Date: Dec 2018
Location: Northants
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Had my V90 delivered Wednesday, the car internet refuses to connect, having multiple 'GPS signal lost' messages, google assistant occasionally reverts to an american accent. It really isn't good enough for a £46K car...
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Dec 3rd, 2021, 23:54 | #10 |
Premier Member
Last Online: Yesterday 19:49
Join Date: Dec 2002
Location: Sheffield
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This is just like 2016 all over again.
History doesn't repeat but it often rhymes.
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Currently:- MY16 XC90 T8 Momentum, Magic Blue 174k miles. MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5 |
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