New engine required on xc60? 3 years old

[XC90Mk1]

Originally Posted by Lean

Thanks for the comments all.

No major development as yet - there seems to be a fair amount of ping pong between dealer and Volvo.

I'm sitting on the sidelines and they (both) are more than aware that I'm not happy paying anything for this - but feel there is a stalemate ensuing between them.

I'll update once I have more significant news.

I think you have to remember your contract is with Volvo so the insurance have nothing to do with you.

Volvo should be dealing with this.

[Bendolfc]

Originally Posted by XC90Mk1

I think you have to remember your contract is with Volvo so the insurance have nothing to do with you.

Volvo should be dealing with this.

Unless he bought the car direct from Volvo, his contract is with the supplying dealer.

[Philip Fisher]

Originally Posted by XC90Mk1

I think you have to remember your contract is with Volvo so the insurance have nothing to do with you.

Volvo should be dealing with this.

The contract is with the suppling dealer.

I don't think anyone mentioned insurance?

[Lean]

Hi all,

Volvo are saying they will pay 50% of the cost. I bought the vehicle from another dealer (down south) rather than the one it's currently with now.

Just thinking about next steps as (having read up on consumer law uk) I have to prove that the vehicle is not fit for purpose.

Any advice for next steps? Volvo seem to be washing their hands of it albeit offering 50% contribution - but I cannot get over the fact that it's only done 24k in just over 3 years and the engine has failed..

[Cull06]

Originally Posted by Lean

Hi all,

Volvo are saying they will pay 50% of the cost. I bought the vehicle from another dealer (down south) rather than the one it's currently with now.

Just thinking about next steps as (having read up on consumer law uk) I have to prove that the vehicle is not fit for purpose.

Any advice for next steps? Volvo seem to be washing their hands of it albeit offering 50% contribution - but I cannot get over the fact that it's only done 24k in just over 3 years and the engine has failed..

Do you have legal cover on your car insurance, house insurance, or roadside cover, or union membership etc..?

And how long have you personally had the car for and how did you pay for it?

[Lean]

Originally Posted by Cull06

Do you have legal cover on your car insurance, house insurance, or roadside cover, or union membership etc..?

And how long have you personally had the car for and how did you pay for it?

Paid 46k for it with 4500 on the clock. Mileage now is 24833 Bought april 2018

All serviced and MOT'd.

I'd have to check documents on Car and Home insurance - not sure off hand.

[eternal optimist]

Originally Posted by Lean

Paid 46k for it with 4500 on the clock. Mileage now is 24833 Bought april 2018

All serviced and MOT'd.

I'd have to check documents on Car and Home insurance - not sure off hand.

Right now, I'd be looking at post 19 and getting a solicitor on the case. A stiffly worded notice before action letter might generate a decent result.

[Bendolfc]

You can't jump straight to a LBA, you need to engage with the supplying dealer first and give them a chance to put it right.

[St James]

Originally Posted by Lean

Just thinking about next steps as (having read up on consumer law uk) I have to prove that the vehicle is not fit for purpose

Hi Lean,

I don't think that's correct.

I think the section of the Consumer Rights Act (or whatever it's called now) you are relying on here is that the item was of satisfactory quality when they sold it to you.

IMO, you don't have to prove anything, they have to prove the car passes the durability test (an important element of the quality issue).

I don't see how any qualified person could support the notion that a £46k car bought on 4,500 miles, can do 24,000 more miles in 3 years, having been serviced in accordance with the manufacturers schedule.......and can then be reasonably expected to fail completely due to wear and tear.

I would agree with the above, get some legal advice and talk to the supplying dealer - your issue is with them, not Volvo UK.

Hope you get the right result.

James

[TeamG]

Perhaps enquire whether they will consider paying you the £4500 in cash to close the issue (in whatever writing they want)? Take the car to an independent engine builder and see what change you’d get from the £4500 to fix it?