Volvo On Call App

westcountryjim · Apr 20th, 2021, 16:20

Anybody having problems?

I installed the App 18 months ago on my Samsung mobile for V60.

It has always worked giving me car info and downloading destinations. For the last 7 days it has not updated car info and when I tried to download a destination it said it could not connect to the car.

I logged out of the App and tried to log back in but it will not open the app.

Are others experiencing this?

Polestar Pete · Apr 20th, 2021, 16:35

All seems fine on my iPhone app.

Sending routes to the car is still a PITA (route usually gets forgotten if the car gets the route before the navigation has booted up), but I think that's just normal.

I get all the trip stats as expected right afterwards.

Are you sure your VOC subscription hasn't expired?

westcountryjim · Apr 20th, 2021, 16:51

Quote:

Originally Posted by Polestar Pete

All seems fine on my iPhone app.

Are you sure your VOC subscription hasn't expired?

Doesnt the subscription last for the 3 year warranty period as the car is only 18 months old?

Polestar Pete · Apr 20th, 2021, 17:03

Sorry, didn't know the car was new 18 months ago. VOC is free for the first 3 years, but will expire on change of owner.

You should be able to confirm your subscription status in the app

Car-> Car Details

At the bottom, you should find "Volvo On Call Subscription".

You're probably fine, but I normally try the easy things first.

nu11eaf · Apr 20th, 2021, 17:09

Quote:

Originally Posted by westcountryjim

Anybody having problems?

I installed the App 18 months ago on my Samsung mobile for V60.

It has always worked giving me car info and downloading destinations. For the last 7 days it has not updated car info and when I tried to download a destination it said it could not connect to the car.

I logged out of the App and tried to log back in but it will not open the app.

Are others experiencing this?

This happened once last week to me, after unlocking car and locking it the VOC app worked ok.

DenisP · Apr 23rd, 2021, 10:21

My VOC app seems to log journeys and give car details fine. Sadly the remote start and remote unlock features don’t work, although strangely the remote locking does.

nu11eaf · Apr 23rd, 2021, 10:55

Quote:

Originally Posted by DenisP

My VOC app seems to log journeys and give car details fine. Sadly the remote start and remote unlock features don’t work, although strangely the remote locking does.

Try the latest voc app update, 4.12.2

Chudy85 · May 31st, 2021, 16:23

Now i have this problem too. looks like i start to have this issue after locking my car through app. No idea how to fix it

BroadwayBlueshirt · May 31st, 2021, 21:29

Quote:

Originally Posted by nu11eaf

Try the latest voc app update, 4.12.2

4.14.2 is now available on android

Mytholmroyd60 · May 31st, 2021, 21:52

Version 5 now available on iPhone. For the first time for months remote start and remote unlocking work for me.

Apr 20th, 2021, 16:20	#1
westcountryjim Junior Member Last Online: Sep 14th, 2022 21:33 Join Date: Nov 2019 Location: Plymouth	Volvo On Call App Anybody having problems? I installed the App 18 months ago on my Samsung mobile for V60. It has always worked giving me car info and downloading destinations. For the last 7 days it has not updated car info and when I tried to download a destination it said it could not connect to the car. I logged out of the App and tried to log back in but it will not open the app. Are others experiencing this?

Apr 20th, 2021, 16:35	#2
Polestar Pete Polestar Last Online: Mar 23rd, 2022 14:31 Join Date: Jun 2019 Location: Wokingham	All seems fine on my iPhone app. Sending routes to the car is still a PITA (route usually gets forgotten if the car gets the route before the navigation has booted up), but I think that's just normal. I get all the trip stats as expected right afterwards. Are you sure your VOC subscription hasn't expired? __________________ *Pete* XC60 T8 R Design Pro

Apr 20th, 2021, 17:03	#4
Polestar Pete Polestar Last Online: Mar 23rd, 2022 14:31 Join Date: Jun 2019 Location: Wokingham	Sorry, didn't know the car was new 18 months ago. VOC is free for the first 3 years, but will expire on change of owner. You should be able to confirm your subscription status in the app Car-> Car Details At the bottom, you should find "Volvo On Call Subscription". You're probably fine, but I normally try the easy things first. __________________ *Pete* XC60 T8 R Design Pro

Apr 23rd, 2021, 10:21	#6
DenisP New Member Last Online: Oct 22nd, 2021 17:30 Join Date: Feb 2020 Location: Camberley View Photos By: DenisP	My VOC app seems to log journeys and give car details fine. Sadly the remote start and remote unlock features don’t work, although strangely the remote locking does. __________________ MY20 XC60 B5 (D), previously owned V60 D4, 850 2.5 lux, 440

May 31st, 2021, 21:52	#10
Mytholmroyd60 Member Last Online: Oct 3rd, 2022 18:47 Join Date: Dec 2013 Location: Hebden Bridge	Version 5 now available on iPhone. For the first time for months remote start and remote unlocking work for me. __________________ V90 D4 MY2019 savile grey with winter pack

May 31st, 2021, 16:23	#8
Chudy85 Volvo family member Last Online: Yesterday 06:41 Join Date: Apr 2021 Location: Peterborough View Photos By: Chudy85	Now i have this problem too. looks like i start to have this issue after locking my car through app. No idea how to fix it

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