disaster or opportunity?

XC60KEV · Sep 24th, 2010, 08:22

Took delivery 10 mins ago. First impression of exterior...Wow. First impression of interior...erm that's not the interior I ordered!

Ordered black/beige but all black has arrived. I really wanted the two tone so beige matched headlining.

I don't want to wait another 15 weeks and it still looks good but thinking there could be an opportunity here. Do you think I could get dealer to offer rear-seat entertainment....?

Vecais · Sep 24th, 2010, 08:39

It is their mistake, they should give you something significant in return.

Alternatively, a loan car until your properly spec'd car arrives.

UKDave · Sep 24th, 2010, 09:22

Two tone will look 'so 1970's'.

Best go for something extra, maybe scuff plates, illuminated insteps, mudguards, the list is endless.

Chopper3 · Sep 24th, 2010, 09:34

It really depends on how much you want the two-tone. I ordered the beige with beige and wouldn't have accepted anything else (however impractical it may turn out to be) - but I'd put the problem in the dealer's court - you could get cash back, get your rear entertainment or get a loaner - maybe two of those if you're cheeky!

Teejay1 · Sep 24th, 2010, 10:52

As I was informed by my dealer this is the dealers fault, they have entered the incorrect code for the interior. Don't let them blame Volvo !!

I guess its everyones biggest fear. Mention this forum, its surprising what they could do knowing the following of this place; word of mouth is a positive resource.

If you really really want that interior then have no choice but to reject it and wait. The negtiation then begins in earnest as to how the dealer can rectify their mistake, could they loan you a car for the 10-15 weeks wait?

The only thing they can add are dealer fit options so you have a relatively limited choice. You could go for something expensive like the Garmin 765 and doesn't cost them 650 like the brochure says.

Gran · Sep 24th, 2010, 12:52

If you don't already have it they can dealer fit front parking sensors... tres useful!

Chopper3 · Sep 24th, 2010, 13:41

Quote:

Originally Posted by Gran

If you don't already have it they can dealer fit front parking sensors... tres useful!

...£480 quid all in though

Gran · Sep 24th, 2010, 14:16

Quote:

Originally Posted by Chopper3

...£480 quid all in though

Less than the cost of a new front bumper

Chopper3 · Sep 24th, 2010, 14:20

Quote:

Originally Posted by Gran

Less than the cost of a new front bumper

otherswise it would have been >£600!

XC60KEV · Sep 24th, 2010, 16:00

Never mind the interior. Car has broken down after only 40 miles. Have been recovered and currently sitting in a dealership waiting on news. 2 x engine warning lights came on and car could not get above 20 mph. Think its the turbo but not confirmed. Not a good day.

Sep 24th, 2010, 08:22	#1
XC60KEV Master Member Last Online: Sep 23rd, 2011 15:05 Join Date: Jun 2010 Location: Scotland View Photos By: XC60KEV	disaster or opportunity? Took delivery 10 mins ago. First impression of exterior...Wow. First impression of interior...erm that's not the interior I ordered! Ordered black/beige but all black has arrived. I really wanted the two tone so beige matched headlining. I don't want to wait another 15 weeks and it still looks good but thinking there could be an opportunity here. Do you think I could get dealer to offer rear-seat entertainment....? __________________ MY11 Black Sapphire XC60 D5 AWD (205) R-Design Premium, R Design Convenience Pack, Passenger & Cargo Blinds. Continental Cross Contact UHP Tyres with Nokian WRG2's in the tyre hotel.

Sep 24th, 2010, 08:39	#2
Vecais Senior Member Last Online: Oct 9th, 2012 05:41 Join Date: Oct 2009 Location: Moving around, Australia	It is their mistake, they should give you something significant in return. Alternatively, a loan car until your properly spec'd car arrives. __________________ _____________________ XC60 MY10 D5 auto AWD

Sep 24th, 2010, 09:22	#3
UKDave Member Last Online: May 14th, 2024 09:43 Join Date: Dec 2009 Location: Leyburn	Two tone will look 'so 1970's'. Best go for something extra, maybe scuff plates, illuminated insteps, mudguards, the list is endless. __________________ MY2020 XC60 T5 R-Design Pro

Sep 24th, 2010, 09:34	#4
Chopper3 Mmm...delicious cheese... Last Online: Jan 30th, 2011 10:58 Join Date: Jul 2010 Location: Christchurch, Dorset	Only you can answer this. It really depends on how much you want the two-tone. I ordered the beige with beige and wouldn't have accepted anything else (however impractical it may turn out to be) - but I'd put the problem in the dealer's court - you could get cash back, get your rear entertainment or get a loaner - maybe two of those if you're cheeky!

Sep 24th, 2010, 16:00	#10
XC60KEV Master Member Last Online: Sep 23rd, 2011 15:05 Join Date: Jun 2010 Location: Scotland View Photos By: XC60KEV	no it is a disaster Never mind the interior. Car has broken down after only 40 miles. Have been recovered and currently sitting in a dealership waiting on news. 2 x engine warning lights came on and car could not get above 20 mph. Think its the turbo but not confirmed. Not a good day. __________________ MY11 Black Sapphire XC60 D5 AWD (205) R-Design Premium, R Design Convenience Pack, Passenger & Cargo Blinds. Continental Cross Contact UHP Tyres with Nokian WRG2's in the tyre hotel.

Sep 24th, 2010, 10:52	#5
Teejay1 Master Member Last Online: Jun 24th, 2023 21:53 Join Date: Sep 2009 Location: Tyne and Wear	As I was informed by my dealer this is the dealers fault, they have entered the incorrect code for the interior. Don't let them blame Volvo !! I guess its everyones biggest fear. Mention this forum, its surprising what they could do knowing the following of this place; word of mouth is a positive resource. If you really really want that interior then have no choice but to reject it and wait. The negtiation then begins in earnest as to how the dealer can rectify their mistake, could they loan you a car for the 10-15 weeks wait? The only thing they can add are dealer fit options so you have a relatively limited choice. You could go for something expensive like the Garmin 765 and doesn't cost them 650 like the brochure says.

Sep 24th, 2010, 12:52	#6
Gran New Member Last Online: Dec 16th, 2010 15:45 Join Date: Apr 2010 Location: Sussex	If you don't already have it they can dealer fit front parking sensors... tres useful!

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