Adrian Flux Insurance Services – 15% discount for Volvo Club

[Turbodave]

Seeing as we all love to share a horror story...

I'll buck the trend, been insured with Flux for about 8 years over a variety of cars from standard, utter garbage to modified stuff and always found them to be spot on to be fair... granted some days are better than others but that's life and I accept that but in terms of attitude, knowledge and prices (for me) I've not had anything to whine about.

Currently have all three cars insured, think I've probably paid for their CEO's holiday this year and the office Christmas party but such is life... all three insured for a reasonable sum, no buggering about with the policy set up and they do what they say they will and come renewal are always happy to match / do the best they can. Dear say I could save a bit tenner here or there but I can't be bothered trawling the internet for days or playing off 27 companies to save 76p.

To be honest, I'd sooner pay a bit more and speak to pleasant people who actually sound like they care, want to help and get the job done right than speak to somebody who really doesn't care... probably the main reason I've continued to give them my business since Jesus was a lad.

[tickedon]

I guess you don't want my business then?

I've been using Chris Knott to get insurance for the last 4 years. After a renewal price rise last year and again this year, I decided it was time to shop around - so I came to these forums and saw the Adrian Flux advert.

I phoned up on Wednesday, spoke to a nice chap, but at the end what I can only describe as "pressure selling" began - the quote was only £10 cheaper, then it became £30 cheaper after a quick check with a manager, with the usual "it's a live systems so prices will change" and every trick in the book. As we discussed the detail of the policy, it seemed to be poorer cover in every way - higher excess, higher windscreen excess, windscreen repair charges etc. to the extent there might not be any savings at all.

I drive lots of miles each year including to rural Devon, and have had to claim for windscreen and also had someone drive into the back of me (thankfully no-fault claim so their insurer settled, but, the potential was there). The level of cover and detail is therefore important to me - I asked if the details of the policy could be sent to me. Then I got a spiel about "why don't you put a deposit down today, it's free to cancel if you do so before the start date? That'll give you time to read the policy docs". Funnily enough no, I'm not going to sign up to something without reading the small print for cancellation terms.

The chap did agree to send me the details - but sadly they've never arrived. He asked when he could call me back and I said late on Friday, he confirmed he'd be working until 7pm and would call - no call back arrived.

Am I unique in wanting to know the detail of what I'm purchasing before I buy? If so, I apologise for the fact that having a law degree, previously managing a legal practice, and now working for a company that sells high quality insurance (sadly don't cover cars with modifications) means I want to know the detail of what I'm buying. But I honestly haven't experienced such an old-fashioned 'hard sell' and reluctance to share details of what you want me to buy in years. I can only assume I wouldn't be very impressed when I saw the detail, hence the reluctance to share.

[DAN AT ADRIAN FLUX]

Hi,
I'm sorry to hear about your experience with ourselves. I'd be more than happy to pass your comments on to training manger regarding this. I would appreciate it if you would be so kind as to forward me your details so he has something to reference.
Regards,
Dan.

[The Thong]

Hello Dan,

I have a V60 Cross Country 2.4 D4, what kind of increase would I be looking at if I had a Polestar upgrade done?

Cheers

Alan

[The Thong]

It’s good to know that Flux doesn’t look at this very often.

TT

[Montana]

My renewal is due in Jan - not had the renewal price confirmed in writing but on the phone i was told it verbally, over £100 increase on last year! Currently looking around and have found it £130 cheaper already...

[abdiel]

Crikey! I was going to give them a go this time around but I think I shall give them a miss now.

[DAN AT ADRIAN FLUX]

Originally Posted by Montana

My renewal is due in Jan - not had the renewal price confirmed in writing but on the phone i was told it verbally, over £100 increase on last year! Currently looking around and have found it £130 cheaper already...

Sorry to hear that Montana, once you're satisfied you've found the best price elsewhere do let us know as we can go back to the insurer on your behalf and check whether they're able to offer anything more competitive for you. Hope that helps.

Kind regards
Dan.

[cross-Member]

He Dan the Adrian Flux man who is in every forum. You didn't offer me any discount when you were ripping me off. I suppose you have to ask or beg so that you don't give out too much discount. OH! but it doesn't matter because you never pay out, and you screw people every way possible. I forgot! Sorry!

[Whippy]

I tried Flux a while back because of his presence on a different forum, price was £120 over the most expensive quote from anyone else. Didn't bother discussing it. First price should be best price.