Imported XC40 connection issue

[Michael M]

Hi, this is a fairly technical problem!! I have an Australian market imported 2022 vehicle which has (UK) internet connection issues. Volvo main dealer and Volvo UK say that the hardware is different in the differing Markets / Countries and won't help any further!!!! I'm assuming that the issues are due to internet connection hardware; modem / SIM card etc. The problem I have is 1) Volvo won't advise which of the hardware is different and 2) They are not prepared to do any work on it!

The simple resetting the system is not the issue and the main dealer has updated the software after running diagnostic's before they contacted Volvo Uk and became aware of the hardware differences.

Can anyone help in anyway - are there any independent specialist that would be able to help, are there any experts that are aware of the differing market hardware and can a UK spec change be made? Does my vehicle have a modem and where would it be located ( It's not in the boot and some research I've done says that it may be hidden to stop owners changing internet providers etc )

I was thinking if the car has a modem then this could be changed over to a UK spec and a UK sim card???

TIA, Michael

[Spike56]

I'm not technically minded but my thoughts would be.... I travel all over the civilised world with a mobile phone and tablet. I've never had a connectivity problem since the whole thing began! I don't understand how a cars system should be any different. I assume you have tried connecting with a mobile phone? If that works then surely the car system is faulty and if the phone/car doesn't connect then, yes, the system may be different.

Unless the car came from a dictatorship I can't fathom any reason!

Have you tried reaching out to Volvo Australia? Must be an email address somewhere.

[Boatie]

As with Spike 56 my technical knowledge is minimal. However, who did you communicate with at Volvo UK? Increasingly I find that help lines, customer services call them what you will are unable / unwilling to give help if the issue falls outside their script of possible answers. Only if you escalate as high as possible do you get anywhere. If necessary contact Volvo Sweden (I've no idea of their contact details).

[Spike56]

owners.australia@volvocars.com

Good place to start.

[giftgrub100]

One piece of information you have omitted is the type of XC40 infotainment system.

If you have Sensus then your sim card is in the boot

https://www.volvocars.com/ie/support...a801512d735001


If you have Android Automotive, then you are connecting through the cars built in sim and for Europe based cars thats Deutsche Telekom - Hotspot Drive and accessed through settings, privacy - internet terms of service

https://www.telekom.hotspotdrive.com/#/infos/faq

If your car is Android Automotive based you might have to use your mobile phone hotspot to power the car in the meantime or use it with apple carplay.

[Clan]

Originally Posted by Michael M

Hi, this is a fairly technical problem!! I have an Australian market imported 2022 vehicle which has (UK) internet connection issues. Volvo main dealer and Volvo UK say that the hardware is different in the differing Markets / Countries and won't help any further!!!! I'm assuming that the issues are due to internet connection hardware; modem / SIM card etc. The problem I have is 1) Volvo won't advise which of the hardware is different and 2) They are not prepared to do any work on it!

The simple resetting the system is not the issue and the main dealer has updated the software after running diagnostic's before they contacted Volvo Uk and became aware of the hardware differences.

Can anyone help in anyway - are there any independent specialist that would be able to help, are there any experts that are aware of the differing market hardware and can a UK spec change be made? Does my vehicle have a modem and where would it be located ( It's not in the boot and some research I've done says that it may be hidden to stop owners changing internet providers etc )

I was thinking if the car has a modem then this could be changed over to a UK spec and a UK sim card???

TIA, Michael

It is going to cost a lot of money to get UK parts bought and fitted can you live without it? The dealer's workshop is supposed to send a technical report to Volvo Technical HQ in Daventry for further instructions , not make a decision themselves if they don't know the answer. Has this been done by them? Volvo UK Tech Dept are very helpful usually and have in the past done this kind of job on a Japan import by requesting a Unique software package from Volvo Sweden.