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General Volvo and Motoring Discussions This forum is for messages of a general nature about Volvos that are not covered by other forums and other motoring related matters of interest. Users will need to register to post/reply. |
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Oil Sump plug thread wornViews : 5559 Replies : 33Users Viewing This Thread : |
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Oct 23rd, 2021, 13:34 | #21 | |
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Last Online: Yesterday 17:25
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Location: birmingham
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(if it wasnt functional the oil would have leaked) dealer staff report "it wont tighten up" dealer staff have loosened it, drained the oil and then refitted and tightened up the sump plug 100% dealer staff caused issue 100% down to the dealer to sort what they damaged. Getting that over to them , good luck, getting them to admit that it was dealer staff over tightening and stripping the threads , good luck getting them to repair/replace what they damaged, good luck PLEASE be sure to return with the outcome of this And when the matter has been settled to a conclusion you are happy with the NAME of the dealership, just to inform others of there shocking service staff and disgraceful attitude Knowing who - others in Wolves/surrounding areas can avoid them
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940s - 2l / 92 < gone&missed s401.8 xs auto <gone >V50 2.4SE Geartronic aka "the new money pit" "skyship007 has now been successfully added to your ignore list. "." |
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Oct 23rd, 2021, 13:53 | #22 |
mackie
Last Online: Jun 1st, 2023 22:42
Join Date: Aug 2016
Location: Wolverhampton
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Update
Thank you all for your replies, have read all of them.
I did ask the dealership to fit an helicoil but they wouldn't do it, I had to pay for the new sump because I was told they could not put any oil in the car, so made it unable to get the car back unless getting the car transported to me so somewhere else which would involve more time and cost when I needed the car back on the road. I did speak to the service manager after they had it 3 days and before paying the bill and said I was not happy and also put my case over to him that I believe the damage was caused by it being over tightened or not fitted correctly at some point while being service there since buying the car from them in 2010, at this point it was still under the 3 year volvo guarantee when purchased. His reply was he didn't believe he was cause by them as the sump plug tightened to a certain torque with a torque wrench and second checked by another mechanic everytime. he put his points forward and I disagreed with him on all but he would not accept my points. So at the moment I asked for the service and sump repair to be put on separate invoices so I could look into it further on making a claim. I have paid and got the car back now but will contact Volvo and seek some legal advice to see if it's worth pursuing. Will update when I know more Last edited by mack625; Oct 23rd, 2021 at 16:22. |
Oct 23rd, 2021, 18:53 | #23 | |
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I’m not surprised the Volvo dealership would not carry out a helicoil repair, and I’m not in the tiniest bit surprised at the service manager’s defence. There are some that would disagree, but I think the garage’s defence would be entirely plausible in court and so there would be small chance of proving negligence. It would be worth appealing to Volvo for a contribution, but with a 13 year old motor it would be under no obligation. If this has been the only unexpected bill in 13 years I think you have done pretty well. Alan
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... another lovely day in paradise. Last edited by Othen; Oct 23rd, 2021 at 18:59. |
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Oct 23rd, 2021, 20:28 | #24 | |
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When there is a resolution , please consider posting the dealers info (name/town) so we know who Not to use but Not until you have a resolution your happy with
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940s - 2l / 92 < gone&missed s401.8 xs auto <gone >V50 2.4SE Geartronic aka "the new money pit" "skyship007 has now been successfully added to your ignore list. "." |
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Oct 23rd, 2021, 21:09 | #25 |
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I feel for you and your predicament. Since when did a mechanic doing an oil change actually torque tighten the sump drain plug,,,,,, and then have it checked by another mechanic. I simply don’t believe it.
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Ian. Since 2005: 1992 Volvo 940 estate 2.0L. Manual. Daily driver and workhorse. |
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Oct 23rd, 2021, 21:44 | #26 | |
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Stan. |
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Oct 24th, 2021, 08:19 | #27 | |||
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Everyone except me is very bullish about this: people wanting to pursue this to the county court, people wanting to boycott the dealer as a punishment... whereas I can't help thinking this is just a thing that happens sometimes. I'd be really surprised if almost any member of this forum has not had an unexpected large bill from maintaining a motor car, and £400 is not a particularly large surprise (in my experience). I'm no lawyer (and I suspect neither are any of the correspondents advocating pursuing compensation through the courts) but I think it would be difficult to frame a case to show negligence: the motor car is a 13 year old machine that has been in daily use and probably stored outside. The service manager has said all the right things to support a very strong legal defence (whether forum correspondents believe him or not is of no consequence, it would just be up to a county court judge who may have no knowledge of running a garage). If the service manager stands up in the county court judge's chambers and says what he told mack625 then the arbiter would have to believe he was lying to find in favour of the accuser. If it were me I think I'd shrug my shoulders and put this down to a motor car owning incident: a part of my 13 year old vehicle wore out and failed, that is all. I'm not sure I'd bother taking a 13 year old motor car back to a Volvo dealer for servicing (I'd have stopped doing that for the service after the warranty ran out) - a local garage in this situation may well have undertaken a helicoil repair for £80 in parts and labour, whereas a main dealer would never do that. I wish mack625 good fortune, whatever he decides to do. Alan
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... another lovely day in paradise. Last edited by Othen; Oct 24th, 2021 at 08:21. Reason: Grammar. |
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Oct 24th, 2021, 14:03 | #28 |
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and that othen is how treatment like this of customers becomes "ok " and "shurg shoulders pay up "
the AGE of the car does not matter, that the dealer staff damaged it DOES That it is a Volvo main dealer working on a Volvo matters the BS "13 times and you need a new sump" is BS , or to call it properly a lie, end of story Same applies to "local garage" damaging your car , Not acceptable, and more so when they stiff YOU with the bill for there incompetence. as for name and shame so Others don't get the same treatment, too right its called community spirit and helping others, not leaving them to get bent over by "bodge+scarper garage inc"
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940s - 2l / 92 < gone&missed s401.8 xs auto <gone >V50 2.4SE Geartronic aka "the new money pit" "skyship007 has now been successfully added to your ignore list. "." |
Oct 24th, 2021, 19:23 | #29 | |
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Alan
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... another lovely day in paradise. |
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Oct 25th, 2021, 10:20 | #30 | |
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I would however agree with you about letting others know which garage this was, there doesn't need to be wild allegations with that, just a straight report of what happened and how it was/wasn't resolved then others can make their own choices. Personally having had bad experiences with a national tyre chain (not relevant here but you can guess which) I'm more than happy to warn my family, friends and colleagues not to go there, that my sister still chooses to use them for everything is her problem.
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David V70 2.5 10v Torslanda Manual 98 Sreg Last edited by DaveNP; Oct 25th, 2021 at 10:49. |
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