Volvo On Call App

[Chudy85]

Do you have chat available in your VOC ?

[Polestar Pete]

Originally Posted by Chudy85

Do you have chat available in your VOC ?

The option is there for me, but it looks like it's not been turned on by Volvo.

[Chudy85]

Originally Posted by Polestar Pete

The option is there for me, but it looks like it's not been turned on by Volvo.

Yep, same for me. I loved that opportunity to report or ask questions if needed. Since i started have problem with app features chat has been switched off 🥴 i also find out that after VOC update to version 5.0.2 i am getting back possibility of starting car from the app but stil for 5 attempt only 3 are successful.

How long do you wait for car to start after you press start on app ?

[KFCKFC]

Originally Posted by westcountryjim

Anybody having problems?

I installed the App 18 months ago on my Samsung mobile for V60.

It has always worked giving me car info and downloading destinations. For the last 7 days it has not updated car info and when I tried to download a destination it said it could not connect to the car.

I logged out of the App and tried to log back in but it will not open the app.

Are others experiencing this?

There is a 'Run diagnostic' command in the VOC app on the Car tab in the car details section. Not sure if that will help you diagnose your issue.

[Chudy85]

Originally Posted by KFCKFC

There is a 'Run diagnostic' command in the VOC app on the Car tab in the car details section. Not sure if that will help you diagnose your issue.

I tried that i my case but diagnostics show that there are no problems but still you can not start car remotely.

I assume this is app issue

[Polestar Pete]

Originally Posted by Chudy85

Yep, same for me. I loved that opportunity to report or ask questions if needed. Since i started have problem with app features chat has been switched off 🥴 i also find out that after VOC update to version 5.0.2 i am getting back possibility of starting car from the app but stil for 5 attempt only 3 are successful.

How long do you wait for car to start after you press start on app ?

About 15 seconds to start the car, about 5 to stop it.

This is with the latest version of the app, I tried it just now.

[Chudy85]

Originally Posted by Polestar Pete

About 15 seconds to start the car, about 5 to stop it.

This is with the latest version of the app, I tried it just now.

That i will call quick for me take around 30 second but i will count exact number of second after i finish my work at 10pm

[Vinesh]

Originally Posted by KFCKFC

There is a 'Run diagnostic' command in the VOC app on the Car tab in the car details section. Not sure if that will help you diagnose your issue.

You need to be able to log in to do that.

I had a similar issue last week, had to reset the password and I was back in

[Polestar Pete]

Originally Posted by Chudy85

That i will call quick for me take around 30 second but i will count exact number of second after i finish my work at 10pm

Sometimes the remote operations can take a while. I think it depends on the strength of the mobile signal. I was on holiday last week in a mobile dead zone and nothing at all worked.

[Hogster]

Originally Posted by Polestar Pete

Sending routes to the car is still a PITA (route usually gets forgotten if the car gets the route before the navigation has booted up), but I think that's just normal.

On this - do you still get the destination showing up in the "Library" or does this not work either? I used to get something similar when I first got the car, but then found them all in the Library.