XC90 SIM stopped working

njpollard · Feb 9th, 2024, 13:02

I've got a 2017 XC90 and have been buying "Three" 24GB PAYG data SIMs to put in the slot under the boot since new to get RTTI etc.

In November my RTTI stopped working, so I assumed my data had run out and bought a new card as I do periodically. However, that didn't work either, and neither did the SIM card out of my phone when I tried it.

Booked the car in to get it repaired today, and they have put a Vodafone/Volvo 100GB SIM in there and said it works fine. I asked why my "Three" SIM no longer works, and they'd heard something about "Volvo no longer supporting it".

Does anyone know any more? I'm glad they've got it working, but I'm rather confused and might well have to argue about the bill later. If Volvo have stopped supporting Three SIMs without notice, I don't think it's my fault.

Lexman8 · Feb 9th, 2024, 14:22

Quote:

Originally Posted by njpollard

I asked why my "Three" SIM no longer works, and they'd heard something about "Volvo no longer supporting it".

Sounds unlikely. There are several people on here who use '3' SIM cards and I don't recall anyone else having issues.

I'm not sure if a SIM card from a mobile phone would work in any case.

nu11eaf · Feb 9th, 2024, 14:27

I am using a 3 data Sim and it is still working fine.

Try activating the new Sim in your phone and check your car is still set to car modem in settings.

MK09 · Feb 9th, 2024, 14:45

When I used my car this morning, my 3 data SIM was also working fine. I find the 3 SIMs to be so much less hassle than the Vodafone one, they connect almost immediately and you can just slot a new one in and it’s ready to go, none of the trauma of getting the Vodafone one set up.

silo24 · Feb 9th, 2024, 19:27

I might be wrong on this but I'm pretty sure at some point during 2016/17 that Volvo 'upgraded the car modem to include 4G.

Prior to this, it was 2G/3G only.

What has happened recently is that most networks have announced they are slowly shutting down their 3G service. Three supposedly aren't really starting this until April this year,but depending on where you live, it may have already happened, in which case you would be out of luck if you didn't have a 4G Modem.

Worth checking their availability checker for your area just in case they've moved early.

https://www.three.co.uk/support/netw...verage-checker

nu11eaf · Feb 9th, 2024, 22:28

Spoke too soon, mine did not work tonight. (Just checked my data and it has ran out) so hope it is a coincidence and modem is ok.

MCV60 · Feb 10th, 2024, 09:27

Three sim, working as of today.

Basill · Feb 10th, 2024, 10:11

Quote:

Originally Posted by silo24

I might be wrong on this but I'm pretty sure at some point during 2016/17 that Volvo 'upgraded the car modem to include 4G.

Prior to this, it was 2G/3G only.

https://www.three.co.uk/support/netw...verage-checker

If it does turn out to be a 3g/4g issue or a fault with the SIM slot, you can get a mobile USB hotspot dongle fairly cheaply, plugged in to a USB socket it will come on with the car and using your SIM provide a WIFI hotspot that the car can automatically connect to.

Not the one I have used in the past but an example here

Lexman8 · Feb 10th, 2024, 10:21

Quote:

Originally Posted by silo24

I might be wrong on this but I'm pretty sure at some point during 2016/17 that Volvo 'upgraded the car modem to include 4G.

Prior to this, it was 2G/3G only.

What has happened recently is that most networks have announced they are slowly shutting down their 3G service. Three supposedly aren't really starting this until April this year,but depending on where you live, it may have already happened, in which case you would be out of luck if you didn't have a 4G Modem.

My car has a 3G-only modem and I use the dealer provided 100GB SIM. Last year I emailed Volvo to ask what would happen when 3G was switched off. They replied that the car would continue to have mobile access. I was sceptical as I couldn't see how that would be possible.

Anyway, 3G has been switched off where I live and I still have access via the SIM. I can only assume that as it's a multi-network SIM (with roaming) it has connected to another, non-Vodafone, 3G network.

njpollard · Feb 10th, 2024, 13:00

Thanks for all the replies.

I've got the car back from the dealer, now with a Vodafone SIM in the boot, but it's still not connecting to the internet (no globe symbol on the top of the screen, no RTTI etc.)

Are there any diagnostics I can do at home, because clearly the dealer has no more idea than me.

Feb 9th, 2024, 13:02	#1
njpollard Junior Member Last Online: Feb 11th, 2024 20:23 Join Date: Apr 2017 Location: Caerleon	XC90 SIM stopped working I've got a 2017 XC90 and have been buying "Three" 24GB PAYG data SIMs to put in the slot under the boot since new to get RTTI etc. In November my RTTI stopped working, so I assumed my data had run out and bought a new card as I do periodically. However, that didn't work either, and neither did the SIM card out of my phone when I tried it. Booked the car in to get it repaired today, and they have put a Vodafone/Volvo 100GB SIM in there and said it works fine. I asked why my "Three" SIM no longer works, and they'd heard something about "Volvo no longer supporting it". Does anyone know any more? I'm glad they've got it working, but I'm rather confused and might well have to argue about the bill later. If Volvo have stopped supporting Three SIMs without notice, I don't think it's my fault. __________________ XC90 D5, MY2018 Momentum Pro. Denim Blue. Xenium pack, Family Pack, Smartphone integration.

Feb 9th, 2024, 14:27	#3
nu11eaf Premier Member Last Online: Today 00:04 Join Date: Mar 2013 Location: Yorkshire man living in County Durham	I am using a 3 data Sim and it is still working fine. Try activating the new Sim in your phone and check your car is still set to car modem in settings. __________________ XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. Last edited by nu11eaf; Feb 9th, 2024 at 14:30.

Feb 9th, 2024, 14:45	#4
MK09 Junior Member Last Online: Yesterday 20:07 Join Date: Nov 2020 Location: Birmingham	When I used my car this morning, my 3 data SIM was also working fine. I find the 3 SIMs to be so much less hassle than the Vodafone one, they connect almost immediately and you can just slot a new one in and it’s ready to go, none of the trauma of getting the Vodafone one set up. __________________ 2020 (2021 MY) XC90 B5 D R-Design, Onyx Black, Winter Pack, Driver Assist, Sunroof, 360 camera, Smartphone Integration

Feb 9th, 2024, 22:28	#6
nu11eaf Premier Member Last Online: Today 00:04 Join Date: Mar 2013 Location: Yorkshire man living in County Durham	Spoke too soon, mine did not work tonight. (Just checked my data and it has ran out) so hope it is a coincidence and modem is ok. __________________ XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats. Last edited by nu11eaf; Feb 9th, 2024 at 23:14.

Feb 10th, 2024, 09:27	#7
MCV60 Master Member Last Online: Yesterday 21:44 Join Date: Oct 2013 Location: .	Three sim, working as of today. __________________ 2021 B4 V90 RDesign

Feb 9th, 2024, 19:27	#5
silo24 Junior Member Last Online: Apr 23rd, 2024 19:07 Join Date: May 2010 Location: Telford	I might be wrong on this but I'm pretty sure at some point during 2016/17 that Volvo 'upgraded the car modem to include 4G. Prior to this, it was 2G/3G only. What has happened recently is that most networks have announced they are slowly shutting down their 3G service. Three supposedly aren't really starting this until April this year,but depending on where you live, it may have already happened, in which case you would be out of luck if you didn't have a 4G Modem. Worth checking their availability checker for your area just in case they've moved early. https://www.three.co.uk/support/netw...verage-checker

Feb 10th, 2024, 13:00	#10
njpollard Junior Member Last Online: Feb 11th, 2024 20:23 Join Date: Apr 2017 Location: Caerleon	Thanks for all the replies. I've got the car back from the dealer, now with a Vodafone SIM in the boot, but it's still not connecting to the internet (no globe symbol on the top of the screen, no RTTI etc.) Are there any diagnostics I can do at home, because clearly the dealer has no more idea than me. __________________ XC90 D5, MY2018 Momentum Pro. Denim Blue. Xenium pack, Family Pack, Smartphone integration.

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