General: 70: Volvo Car UK Policy on ETM Replacement

[SIAMBLUE]

Right guys mine is starting to hunt at idle only by 50 rpm, on the rev counter, Does anyone know if when they clear the codes or reflash the ETM, would i lose my TME remap?
I spoke to Volvo HQ this morning and they said i will get the ETM cleaned and reset FOC, or if the worst they would pay 30% of the cost of a new ETM,

GARY.

PS The other thing is i do not trust Stratstones of Ilford one bit as they are so incompetant.

[Chris_Rogers]

Try this link:

http://volvospeed.com/vs_forum/index...howtopic=45901

I get the impression that an ETM software dowload will wipe any remap.

Originally Posted by Wardair

Dear Forum member,

Having seen many threads posted regarding the ETM failures I felt it would be appropriate to request some data regarding how this is being managed by Volvo Car UK and their dealer network.

I would therefore like all forum members who have had their ETM replaced to submit a short post to register this giving date and what if any contribution Volvo Car UK offered towards the cost of replacement. Actual costs incurred would also be useful to assertain if pricing policy has changed.

Please also provide basic car data as follows:-

Model, Mileage, Service History and length of ownership.

I intend to collate this data and if as I suspect it shows that Volvo Car UK have been somewhat evasive on this issue (allowing some customers to pay in full for replacement if they are unaware of the issue or not made a fuss) or actually have a policy that results in customers being treated in an inconsistent manner then I will submit the data to BBC Watchdog in an effort to get the matter raised again and everyone treated fairly.

Please advise any other forum members who you know have had an ETM failure.

Many thanks

Wardair

There seems to be a bit of stirring up going on in Australia see

http://www.theaustralian.news.com.au...80-643,00.html

VAGA (Volvolemon Action Group Australia ) contact Nick [ni-ilic@grapevine.net.au] maybe get some concerted action stirring in UK?

I have a 2000 V70, and have owned it since Jun 2004. I bought it from Volvo main dealer, with fvsh and warranty etc. In Oct 2005, the ETM failed, with the mileage not much over 50k. I got a total contribution of 20% ( I was told it was 10% from Volvo and 10% from dealer), so cost to me was £400.
I was aware at the time of some concern over ETM's, but I have only lately relaised what a big issue this is, and the fact that Volvo US seem to be replacing them as they fail for free.
I am contemplating contact Volvo UK to ask for total refund, if a precedent has been set by someone. So before going to Watchdog with your findings, perhaps you should come back here and let us have a go at Volvo UK??
Apart from this, though, I have been delighted with what is now my 4th Volvo...

T99

[SIAMBLUE]

Well after a chat with Dan at Volvo HQ, I deicided instead of phoning Stratstones that i would go in, Their attitude still stinks there even though they have been bought out,
I went in and fully explained the problem and what Volvo HQ had said, and i also stated that after diagnosis there was no work to be carried out until i knew the extent of the ETM, as there is no way i am paying for a new ETM this side of xmas,
so the car is booked in for next Wednesday at 10am,
My car at the moment is only fluctuating revving by 50 rpm at idle, so it is the early stage of it so far, car has now done 95k,

Gary.

[savanaman]

Originally Posted by SIAMBLUE

Right guys mine is starting to hunt at idle only by 50 rpm, on the rev counter, Does anyone know if when they clear the codes or reflash the ETM, would i lose my TME remap?
I spoke to Volvo HQ this morning and they said i will get the ETM cleaned and reset FOC, or if the worst they would pay 30% of the cost of a new ETM,

GARY.

PS The other thing is i do not trust Stratstones of Ilford one bit as they are so incompetant.

Thats really good deal comparitley as usaly Volvo UK will not give anything on cars over 6 years old.
30% off is pretty good. Can I ask if you had to argue or were they helpful?
Anyone now asking for a discount might remind Volvo that a T reg car was given 30% off.

Would you mind if we quoted your discount Siamblue?

[1stRaven]

not sure if any of you are aware of this but it seems that volvo cars of american have held their hands up to this problem and issued a recall.

Further information is here including a link to the volvo recall pdf - http://forums.turbobricks.com/showthread.php?t=83967

[Oli]

Originally Posted by 1stRaven

not sure if any of you are aware of this but it seems that volvo cars of american have held their hands up to this problem and issued a recall.

Further information is here including a link to the volvo recall pdf - http://forums.turbobricks.com/showthread.php?t=83967

Looks like the recall is to download the new software (available from May this year) onto cars that have not already had it done. This is to overcome the aledged safety issue of switching to limp home mode while driving along. Which has been reported as a side effect on this forum a few times. This is what owners here can get too. However, there is also a 10 year 200k mile warranty (not recall) in place in the US for the ETM. That's what we want here. Why does the US get such coverage and the UK and RoR does not? Well it's because of a Californian government agency imposing a threat, based on the emmissions from the car being higher due to the ETM problem.

I think people in the US were hoping that the NHTSA would really get their teeth into this issue and awk for a replacement unit and recall.

Oli

[SIAMBLUE]

Originally Posted by savanaman

Thats really good deal comparitley as usaly Volvo UK will not give anything on cars over 6 years old.
30% off is pretty good. Can I ask if you had to argue or were they helpful?
Anyone now asking for a discount might remind Volvo that a T reg car was given 30% off.

Would you mind if we quoted your discount Siamblue?

Yes feel free, he asked me the age of the car and when i said 7 years he said yes then i told him the mileage and i could hear his brain working and he said yes you qualify, no arguing just spoke to a guy called Dan on ext 5017,

Gary,

I think i upset Stratstones by asking for a FOC job then a curtiousy car thrown in, oops.

[savanaman]

Saim, saw your car on the link, my favorite combination of colours.

Can you keep us posted as to the work and your opion of th work.