FRF Motors (Volvo) Swansea

[BigT]

Another fantastic transaction from Simon, who was very patient with my multiple e-mails. It was a long process (no fault of Simon's, just on my part from trying to organise everything before my holiday in Europe and having given my mechanic cash, which meant he had to pay with his card).

Thanks again,
Tom

[ovlov25]

Thanks Simon for all the help getting some new balljoints sorted

[Rufe]

Thank you once again to everyone for your continued support. It really is very much appreciated.

I dont reply in here very often as i dont want to 'spam' in here, but i do allways like to read the comments left by everyone.

All the very best,

Simon, and everyone at the FRF Volvo Parts Team.

[cmr2payne]

Just wanted to say a big thank you to Simon. I am a new member of this forum and Simon's service has been great, he sorted me out the parts numbers and discount on the parts I required and looked up the Code for the radio.

Big Thumbs Up

Chris

[Pandamedic]

Have got Simon (Rufe) to get me parts on numerous occasions and the service, price and delivery have always been excellent.

However…I still don’t know why he can’t get me all the parts to build a new V50R for a £10 delivered!

[swprugby]

great service, can't fault it, would recommend to anyone !!!!!!

[RollingThunder]

Well since buying my 850R about a month ago I've spent around £500 with FRF (!), the latest purchase being a radiator. I've always maintained that it is easy to keep your customers happy when things are going well (you just ship what you've quoted when you promise), however its when things go wrong that customer satisfaction is tested...

The radiator I bought was delivered damaged - the external packaging was all undamaged, but inside the original factory packaged (again undamaged) was a nicely squashed and distorted radiator. Looks like Volvo's QA needs a bit of a kick up the jacksie! Obviously FRF had no idea of the damage when they shipped it. I sent Simon a few photos showing the damage and he was extremely apologetic and offered to ship out a replacement asap and collect the damaged one at the same time. This was arranged, and the new radiator arrived on the date agreed, as promised.

I've had similar experiences with other suppliers in the past, but they've always insisted on receiving the damaged item before inspecting it and then sending out a replacement - Simon's readiness to get a replacement out asap was a surprise to be honest, but a very welcome one at that - the radiator leak is getting slowly worse and will need swapping out sooner rather than later!

Anyway, in summary, I remain a very happy customer of FRF and will continue to use them as my supplier of preference - in fact I have another order looming - got a leaky brake master cylinder now !

FRF & Simon - still a grade A Many thanks

[4 forty]

simon would be an excellent candidate for the position of customer relation trainer at volvo, a lot can be leared from his attitude to his customers.

[hobbyhorse]

I am absolutely stunned with Simon & his colleagues efficiency & courtesy.

In a world plagued with poor service it's so nice to find people whose attitude is always positive & helpful; the prices are the icing on the cake.

Look foward to dealing with you again & many thanks

Dave

[740 In France]

Ordered a cambelt and tensioner on Tuesday for delivery to France. He had it posted on wednesday and it arrived on saturday morning, all really well boxed. Excellent company to deal with and I can't fault the level of service. Would definately order from FRF again. Its a pleasure to deal with a friendly company. Well done James.