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Volvo launches free puncture and windscreen repairsViews : 5434 Replies : 37Users Viewing This Thread : |
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Mar 29th, 2022, 22:02 | #21 | |
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Mar 30th, 2022, 00:05 | #22 |
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My local Kwik Fit are great - never had a problem when dealing with them for my wife's car, son's car or my various cars. I suppose it depends upon where your local outfit is.
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Mar 30th, 2022, 19:05 | #23 |
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I've had 2 punctures repaired so far on this. 2007 XC70 so not their 'ideal customer'
First one I rocked up and when they initially said they couldn't do it that day, I pointed out Volvo's "while you wait" promise. They then decided they could do it that day, could I come back by 5pm? As my work is quite close to the dealers, I didn't feel the need to push the other comment made by Volvo, "If we can't repair while you wait, the dealer will discuss your onward travel" Probably could have pushed for a demonstrator or something, but wasn't worth the effort. Second time was a slow puncture, so no hurry, phoned up and got appointment 2 days following - still no loan vehicle, but again, not really worth me pushing for it, given the short distances involved for me. All in all, an excuse to survey my car and tell me my nivomat on one side is leaking, would Sir like that fixed for circa £2000? Would I hell! when it stops working, I'll sort that myself.
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2007 XC70 D5 185 - last of the P2's 2016 V60 CC D4 2WD - was just 'too new'! 2006 XC90 D5 185 - Sold on 2002 V70 D5 163 - off to the car equivalent of the UHU factory for horses |
Mar 30th, 2022, 23:57 | #24 | |
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But the dealers are really not too good. I could just see Volvo U.K. rolling this out then the dealers saying ‘we can’t stop repairing customers cars just because someone drops in’. And of course they won’t have people waiting there to do the job. I fear with Volvos strong sales and image, whilst it is great to see, that customer care will start to go out the window. Look at Landrover for example. Everyone wants a Land Rover so much that they can afford to make products that are at the bottom of relibility surveys as people will continue to buy. If Kia did that no one would purchase them. |
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Mar 31st, 2022, 08:16 | #25 |
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Dealers may not have much choice if they are to meet Volvo's commitments under this service; having a small amount of spare capacity is the only way of doing it.
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May 11th, 2022, 17:39 | #26 |
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This isn't a criticism of the dealer. I had a puncture when the dealer was nearby, so dropped in for a free repair. It wasn't a problem and was dealt with immediately. However it turned out the puncture was a nail right on the edge of the sidewall. I did see it so I know it wasn't repairable. So a new tyre was fitted, together with another one opposite. I then found out I had a good deal, two tyres for the price of three!
When I queried it, the service manager, who I have known for years, explained that they are obliged by Volvo to get the tyres from a specific distributor, and have no influence on the price. The only difference we could find from the tyres supplied by the likes of Kwick Fit and National Tyres, is that the Volvo supplied tyres have VOL on the sidewall. As I said the service manager, I won't be back for new tyres when the other two need replacing, which will be fairly soon. As far as I can tell VOL has no advantage whatsoever, so why the significant price difference?
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May 11th, 2022, 17:43 | #27 |
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Last Online: Aug 13th, 2023 09:39
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The price difference is, as explained, because they're contractually tied.
Dealers don't do nearly enough volume to be able to buy tyres in the bulk numbers required to do them at the prices to match the likes of Bodge Fit. Its a simple commercial, bulk buying, bulk discount, proposition.
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2005 C70 2.4T Collection convertible. 40,000 mile sunny day toy. |
May 20th, 2022, 17:44 | #28 |
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So, wanted to take advantage of Volvo's "generous" free windscreen repair service.....so popped in to one dealer to ask if a small 10mm crack can be fixed. they said "no, the crack is going in the wrong direction". Seriously.
Took it to another Volvo dealer a few days later, and they took it into the workshop and said "sure, no problem, but cannot do it today....book it in for Friday". So, I did. Well in attempting to fix, the 10mm crack is now 600mm across half of the screen "oops, sorry...If you give us your insurer, we can contact them and you will just pay the excess, and we can fit on Monday". Well, said insurer will not allow Volvo to fit the glass, as it has to be Autoglass....and they cannot fit anything for 3 weeks. Mad AF now. Should have just left it. So, moral here - read the Ts & Cs, as Volvo relinquish all responsibility for the fix. Live and learn. |
May 20th, 2022, 18:32 | #29 | |
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As a positive, my dealers service manager has raised the issue with Volvo.
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2019 V60 Momentum Pro T5 Denim Blue, blond interior, electric deployed towbar. 1957 Morgan Plus 4 |
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May 23rd, 2022, 17:25 | #30 |
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Took Volvo up on this offer as I had a slow puncture and a windscreen chip. They fixed the chip, but the puncture turned out to be rim corrosion which isn't covered under the terms and conditions. I thought this was fair enough as I'd known about the corrosion beforehand, but didn't know if it was the source of the leak. Volvo also done a 34 point health check and were able to tell me all of the issues that I already knew about with no surprises. In and out in a couple of hours and not a penny spent.
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