V70: General New dealers north west

[bovril]

Originally Posted by houghtonc79

Well i've not personally used them yet but i've already heard bad things about them!!

Think i'll stick with P V Dobson in Kendal as at least they know what they're doing and give great customer service.

Would be keen to know off anyone though they're experiences with Doves in Preston.

Cheers

Chris

found out about doves when ringing around for prices on my 12 month service, can't remember the exact price quoted (i think nearly 300 comes to mind) went to pv dobson paid £197 inc vat.... very happy. i would recommend pv dobson for servicing

[southportvolvo]

Volvo have opened up a branch in Preston on the Riversway as part of a "multi-franchise" with FIAT. Do they have any trained Volvo technicians or Master Technicians? Not that i know of.

[jrrose]

My V70 is booked in tomorrow for its first Service so I will let you know how it goes. They are collecting my car from work so i won't be in the showroom and they have changed the pick up time twice so far!

[jrrose]

Well it went into Doves Blackburn for its first service with a couple of minor niggles. For the niggles I was told to take it back to where I bought it from in Doncaster. They then forgot to reset the computer so I still have the due service message lit and they managed to stamp the service book in the C30 page which took me ages to find. Bearing in mind that they delivered it back to me the volvo driver must have clearly seen that the message was still on when they turned on the ignition - lazy. Bottom line I have to take it back tomorrow to get it all sorted but doesn't fill me with confidence if they get the basics wrong and to top it all the receptionist told me that she has had loads of complaints like this already!!!. First impressions count and it won't be going back there. Service cost was £300 inc VAT assume this is right but who knows.

[PAZ3154]

£300 for a first service?!!! hells bells!
should have been half that price

[jrrose]

I have posted the breakdown of the service cost on the "First Service" thread. Let me know if you smell a rat!

Cheers

[grass hopper]

Originally Posted by southportvolvo

Volvo have opened up a branch in Preston on the Riversway as part of a "multi-franchise" with FIAT. Do they have any trained Volvo technicians or Master Technicians? Not that i know of.

has this specalist enquired about another authorised volvo dealer,not that i now off,should not be making accusations/guesses like this,have they something to be concerned about ?

[4wheeldriver]

Originally Posted by jrrose

Well it went into Doves Blackburn for its first service with a couple of minor niggles. For the niggles I was told to take it back to where I bought it from in Doncaster. They then forgot to reset the computer so I still have the due service message lit and they managed to stamp the service book in the C30 page which took me ages to find. Bearing in mind that they delivered it back to me the volvo driver must have clearly seen that the message was still on when they turned on the ignition - lazy. Bottom line I have to take it back tomorrow to get it all sorted but doesn't fill me with confidence if they get the basics wrong and to top it all the receptionist told me that she has had loads of complaints like this already!!!. First impressions count and it won't be going back there. Service cost was £300 inc VAT assume this is right but who knows.

If you want to see how Doves treat customers then have a look at my faulty Volvos thread in the General motoring section.

In regard to being told to take the car back to where it was bought for warranty work then they should practice what they preach!! Theyve dumped all the repairs and hassles with my xc on the Aberdeen dealer.

[grass hopper]

Originally Posted by 4wheeldriver

If you want to see how Doves treat customers then have a look at my faulty Volvos thread in the General motoring section.

In regard to being told to take the car back to where it was bought for warranty work then they should practice what they preach!! Theyve dumped all the repairs and hassles with my xc on the Aberdeen dealer.

if the repairs are under warranty then they should repair ! what was the faults they would not look at and why ? ps i dont work for Doves or any other dealer or for volvo.

[Doves Blackburn]

Hello Everyone

I ‘m the Manager at Doves Blackburn and we are indeed part of the Doves Volvo group www.DovesVolvo.com

We have been invited by Volvo to represent the brand in the North West because of the excellent customer service we have achieved in our Southern Doves dealerships. We aim to replicate this great service in our North West dealerships and we are keen to work with the Volvo Community.

I would like to Invite and welcome anyone to a personal tour of the new Doves dealerships, please contact me directly if you would like to arrange a visit.

Please contact me on GM@blackburnmotorpark.com