General: 70: Volvo Car UK Policy on ETM Replacement

[Oli]

Hey Big Alalas,

Personally I think £43 to read the codes is incredible - what a con.

Anyway, what makes you think they just replaced the cover.

The deal is supposed to be £250 to replace the ETM now (to include free software update). This is compared to £650+ not long ago.

If you only got a cover change, then you've been conned big time and need to take it up with trading standards as you've been miss sold. however, can't believe they've done that, and in that case your charge is less than it could have been.

Note that most of us, not all mind, think that it should be a free replacement as it is quite clearly a very poor design and should never have been used for this application.

You could also talk to Volvo Customer Services.

How does it run now though

Keep us posted.

Oli

[big_alalas]

Here is all the recent updates:
The reason I thought it was the housing only is because the receipt they gave me it said
Part Number: 8644347 THROTTLE HOUSING 136.00
Part Number: 9438425 ETM RELOAD 0.50
Total inc VAT 234.41


As I said in my last thread, the chap at the dealer's said that he would call VOLVO to see if I can have some sort of refund, he never did, I then emailed Volvo Central Cust. services:
Here is their reply:

"
Date: Thu, 24 May 2007 12:52:49 +0100
> From: custcare@volvocars.com

Thank you for your recent contact.
>
> I can confirm that if your Electronic Throttle module was replaced we would contribute 20% towards the costs of replacing this, which I have checked your file and can confirm that the dealership contacted us on 23/05/2007 and we offered 20% towards the replacement of your ETM.
>
> If you had your ETM upgarde and clean before the ETM unit was replaced then we would cover costs 100% for the ETM upgrade and clean.
>
> If you have been charged for this then you can send in your invoices to the address below, and we will investigate this further for you.
>
> Volvo Customer Relations
> Whitley CRC
> Abbey Road
> Coventry
> CV3 4LF.

Of course, althought they said that they had already refunded 20% on the 26th.... the dealer I went to never called me for that!! I only found out because I emailed central volvo, bloody pennypinchers they are Volvo in W.Bridgford @ Nottingham!!

Anyway, I then emailed back the central volvo lady some time after to say that noone had contacted me, and here is what she said:

"
Tuesday, June 19, 2007 8:33:24 AM
I have today contacted Stratstone West Bridgford, and spoken with Jeff in the Service Department.

I can advise we have already contributed 20% towards the replacement of the ETM, Jeff has advised he will be in touch shortly to arrange for the contribution to be given to you.
"

Anyway, it looks i will get 20% back, but to be honest I thought 234 is better than 600 quoted in several threads, and like Oli said, the price has gone down a lot. It is still ridiculous that they only offer 20% back however, without considering the car is fully Volvo serviced etc...... but anyway, better than nothing.... but it is not about the money as such, it is the principle that matters, and in my book Volvo in W.Bridgford are pennypinchers and taking the **** of their customers....

... and you know what I would never take my car there for service, I am trying to find a good specialist around the area

Last, you asked me how it runs now, it is fine now... And all the sensors that had lit up previously, oxygen, air mass etc.... they said it was probably due to the ETM fault anyway..... do i believe them? I guess so.... I wish I had become a car expert and a doctor and a lawyer sometimes but then again, not really ! quite happy in telecomms for now


Oli, one question from me (last one)
The Service came up now, and I thought it was rather accurate, considering I needed the next service according to the serv.book @ 92000 and the light came up @ 91850
Any idea how it works? Or is it just a countdown miles reset feature??
Thanks

[Oli]

Apologies for the late reply, been away a lot for the past few months, no time for regular logging on.

Anyway, the service light is simply based on the interval between services, not on any clever analysis of when the car might need a service. Mine seems to come on more often than that, but there's a simple trick to reset.

Turn ignition key to position II but don't start the car. Press the trip reset and hold in for 30 seconds until the service light starts flashing. Then switch off. Now turn on properly and the light should be extinguished. Works on My Classic V70.

Oli

[Clan]

SERVICE LIGHT

There are three conditions which bring on the light :

Time , Every 12 months
Distance, Every 12000 miles
Engine Hours , Every 750 Hours

So althought not analyzing any engine parameters it should cover all eventualities such as low mileage users , very high mileage users , and even taxi work .

The three parameters are programmable so can be altered at the dealer to bring the light on at a certain point if that is ever needed ..

[jefflugs]

hi guys jefflugs here new member i have two v70,s one has intermittent failure of ets/etm but im also getting clock dials/instruments freezing or slumping no readings on any clocks does anybody know if these problems are related sorry if your confused im having both
problems with 1 car

[vivton]

had ets repair done may 2006 on volvo s70at stratstone volvo stoke on trent £533 with promise of software upgrade when out, still not heard . Wrote and rang volvo for refund but no joy although they do it in us free. now abs light on so failed MOTvery dissapointed owner

[WesteeT5]

I dont live in the uk, but you can sign me up too. Volvo New Zealand quoted me $1864.45 (part only) for a new ETM for my 2001 S60.It is disgusting that volvo are making a profit on these things, surely they could sell them for cost
considering the part should have been recalled. Clients in small countries like NZ seem to get walked on, obviously Volvo don't think it important to keep used cars buyers happy. After 4 months of having the car, i don't think i will have another. I have just bought a $800 mitsubishi mirage for my wife to get to work as the $20,000 volvo is not reliable enough LOL!

[Chubs]

Recently had problems (ETS warning on ) - vehicle kept going into limp mode becoming more frequent. Vehicle is a 2000 2.4 V70 with 163,000 miles.
Contacted Volvo Uk direct and invited them to advise of current situation in light of small claims court action.

[Court : Horsham County Court - Claim Number : 6QZ59691 - Judge: District Judge Taylor - Claimant: Andrew Worthington - Defendant: Hapstead Gatwick - Claim: Case was based on the Sale of Goods Act 1989 - The Judgement: In summarizing the Judge stated that he was here to decide whether or not the ETM fitted to my car was fit for purpose under the sale of goods act as claimed as it was not sufficiently durable. In this matter he found in favour. He then stated that he also needed to determine if use of the vehicle had in this case contributed to the early failure of the part. Again he found in my favour]

I await Volvo's reply ( 31/12/07) Meanwhile I have booked the vehicle into my local Volvo agent - Stratstone's of Plymouth, advising them that with the help of this website the ETM is chief suspect and to ensure they have one in stock. There was no mention by them that this was "a fault".


Will update events as they unfold as it may help others.

[CTCNetwork]

Hi,

Be interested to know how this proceeds for you...

I would start chasing VCUK next Monday on a daily basis! And keep at them...

Having said that, the cost of this replacement has dropped in recent times to about £200. More costly than a throttle cable but not the £1000 that it used to be...

I would imagine that, if it hasn't already been done, Stratstones will do an initial clean and a software update which should be free.

Des. . .

[Marvic18]

Hey guys, just started having problems with my 2001 S60 just before christmas, wouldn't start and on the odd occasion it would it would just die. Phoned my local volvo dealer and said I thought it might be an Etm issue. Had the throttle body clean and software download done. To cut to the chase after 2 weeks the thing wont start at all, phoned dealer again and asked how much for a replacement Etm, I was told the good news would be £650 with a 20% contribution from volvo. I thought the price of these things had come right down!