Volvo C30 2.0D "Shark Performance" nightmare!

[bullstiff]

For me you lost your case after Shark offered direct dialogue with you and you ignored them. In court you will loose as you haven't followed appropriate protocol you chose to try to bully and discredit Shark I suspect into giving you financial recompense.
Quite frankly if you were a little more reasonable you would find your problem could be resolved quite effectively by the good people of this forum and potentially Shark if you bother to discuss this with them.

[cheshired5]

Originally Posted by iantowil

No need for any analogy. Its quite simple. He doesn't have the remap anymore, give him his money back.

It would be nice to see them answer why they would or would not do this. If it was my business I think I would have done so, but there maybe very good reasons why they haven't.

Unless you make a habit of working for free....... twice, shut up.

[cjj]

Originally Posted by iantowil

No need for any analogy. Its quite simple. He doesn't have the remap anymore, give him his money back.

It would be nice to see them answer why they would or would not do this. If it was my business I think I would have done so, but there maybe very good reasons why they haven't.

It's not really that simple - they've spent hours on the car and he/she has decided they want it removed. If the car was undrivable/slower/faulty, you'd turn around and go back straight away or call the next day or next week - would you really wait a good 40-odd days?

It's not like they've supplied a CD and they've given it back.

It's like them going back to the Volvo dealer he's been using and asking them to undo the diagnostics and ECM reload.

[kenny]

Originally Posted by iantowil

No need for any analogy. Its quite simple. He doesn't have the remap anymore, give him his money back.

It would be nice to see them answer why they would or would not do this. If it was my business I think I would have done so, but there maybe very good reasons why they haven't.

Shark have supplied a service by installing the map at an agreed price. They have had the car back with a claim that it is not running properly and they have investigated this then given the customer the results of the investigation.
They have pointed out that in their opinion the map is not at fault and provided information pointing the customer to the fault. They have then been asked to remove the map. The item sold has not been proven to be at fault therefore no refund is due. If the customer can prove the map is faulty then he would be able to claim a refund. Shark had at the time said they would reinstall the map FOC once the car was sorted.
If I owned Shark I would not have refunded at that point but I would not have the customer back in my garage after the way he has slagged them off.

[bullstiff]

As for giving a refund for the remap... My understanding is that Shark advised of the cause of the problem after removing the remap, they feel the remap is not to blame, they appear to have proof, they their fore offered to reinstall the remap once the car has been sorted which the op chose to do at a 3rd party garage, Shark quoted for the work required.
Why would they refund unless the op asked for one, direct to them and discussed the problem with them. He has done non of this direct with Shark only blasted and moaned about them in his first post here on the forum.
Sod the refund, Shark appear to be the victims here.

[iantowil]

Originally Posted by cheshired5

Unless you make a habit of working for free....... twice, shut up.

See that thumb - stick it where the sun doesn't shine ;-)

Interesting other viewpoints, and I can see the logic.

[GazzR]

After reading the whole thread i would say you have no case against shark, you did not contact them once you noticed this problem which you say happened on the way home, you continued to use the car. You still haven't made an official complaint to shark and have took the car elsewhere to be looked at, im my opinion shark have been nothing but helpful yet you decide to try and blame shark on an internet forum with no evidence that the fault was caused by their work. Maybe you should contact shark as they have asked. I hope you get to the bottom of this problem soon without too much expense.

P.s i have not had any experience of sharks work im just goung from what i read here.

[Rooster]

Looking at service history i very much doubt gearbox oil and filter has been changed until this week when volvo did it,

I bet that oil was in good condition,

Still no mention of a fuel filter change so that probably not been done since 37.5k service,

Fuel pressure codes in the ford line of engines is always first step fuel filter change as they don't have pumps in tank and rely on vacuum from pump to suck fuel up and they do clog over time especially if supermarket fuel is used, altho its more the 1.6d's rather than the 2.0d's,

We do see mapped cars alot more than you would think and its nice change from the norm to actually talk to customers who do more than just drive there cars and have a genuine interest,

[shark90]

[GVIDEO][/GVIDEO]

Originally Posted by yalrafai

Recommended part

You do realise that you've left your registration number on those invoices don't you? Doesn't bother me but I know how sensitive you are about it.

[shark90]

Originally Posted by iantowil

Just wonder, why would you not refund when you took the map off? While you may have lost the revenue and time to do the work, it might have created enough goodwill to avoid all this. Not meant to be a loaded question, just genuinely wonder why.

We've carried out a service for someone, the work has been done. If there's no fault on our part, why would we issue a refund? The work was done and the time spent, that cannot be recovered.

Goodwill I understand but there was absolutely no complaint to us before this thread appeared, the customer had an issue with their car that needed to be rectified and they chose to do that locally to them rather than with us.

If it had been immediately I would have taken a different view but after several weeks and no complaint I would say a refund is completely out of the question.

Someone earlier used the analogy of building a wall and later asking to have the wall knocked down and the money refunded. Remapping is a service rather than a product and the service was accepted and paid for.