Car Modem Internet Issues - Page 5

chriswithxc60 · Jan 11th, 2024, 14:58

Earlier this month I had a couple of days where the car wasn't connecting (the symbol in the top left of the screen had an 'X' next to it). No Spotify, Google Maps very slow. A reboot and switching the Car SIM off and on didn't fix it. It seemed to fix itself after a couple of days. Yesterday, same thing, this time it was only out for a day.

I'm in North London where 4G on my Vodafone iPhone is fine so it shouldn't be a mobile signal issue.

The Volvo/Vodafone connection just seems to be a bit flaky. Remote start works fine. This is a new XC60 recharge.

OldEngineer · Jan 11th, 2024, 18:44

Quote:

Originally Posted by John2K

I used a laptop to ensure it it only communicating via the cars hotspot, same result as using a phone

The laptop would need to have a sim to enable a connection through to the Vodafone servers. At the point you are trying to validate the onboard sim it's not connected to vodafone.

OldEngineer · Jan 11th, 2024, 18:53

This is from Volvo...

It can take up to 5 minutes for original initialisation to take
place and the Internet Globe (see picture) to appear on the top
left of the Sensus screen. You are able to use the vehicle while
this initialisation is carried out in the background of the vehicle
systems.
If the Globe does not appear, you may need to force it to look for
a connection. To do this, connect the vehicle to a stable internet
source (eg. phone with hotspot turned on or wifi), wait for the
globe to appear, then go back into Settings → Communication
→ Car Modem Internet and re-tick the box. The globe should
then appear, using the P-SIM connection instead.

Note the point on using a phone with its hotspot turned on (tethering). ie You are using the phones sim to get a connection.

John2K · Jan 11th, 2024, 18:53

The car sim is passing minimal data according to the meter in the car and is connecting to the Vodafone servers without an external network.

It’s just the severs will not let the connection through to the wider internet until it is registered.

Vodafone support has also told me I must only be connected to the car hotspot and no other networks.

OldEngineer · Jan 12th, 2024, 12:26

Have you got the 'Globe' icon?

John2K · Jan 22nd, 2024, 17:23

I have finally got it to work!

It would appear it’s an issue with Apple devices - even a MacBook running windows.

As I had tried 2 different iPhones and a MacBook Pro with both macOS and windows, different browsers on all devices and with all security and privacy features off, all of which failed.

Today I tried a Samsung phone (android) and it worked first time!

Jan 11th, 2024, 18:53	#43
OldEngineer Senior Member Last Online: Jun 3rd, 2024 08:10 Join Date: Jul 2018 Location: Esher	This is from Volvo... It can take up to 5 minutes for original initialisation to take place and the Internet Globe (see picture) to appear on the top left of the Sensus screen. You are able to use the vehicle while this initialisation is carried out in the background of the vehicle systems. If the Globe does not appear, you may need to force it to look for a connection. To do this, connect the vehicle to a stable internet source (eg. phone with hotspot turned on or wifi), wait for the globe to appear, then go back into Settings → Communication → Car Modem Internet and re-tick the box. The globe should then appear, using the P-SIM connection instead. Note the point on using a phone with its hotspot turned on (tethering). ie You are using the phones sim to get a connection. __________________ V90 in Savile Grey with Blond Leather

Jan 12th, 2024, 12:26	#45
OldEngineer Senior Member Last Online: Jun 3rd, 2024 08:10 Join Date: Jul 2018 Location: Esher	Have you got the 'Globe' icon? __________________ V90 in Savile Grey with Blond Leather

Jan 11th, 2024, 14:58	#41
chriswithxc60 New Member Last Online: Today 09:30 Join Date: Oct 2023 Location: London	Earlier this month I had a couple of days where the car wasn't connecting (the symbol in the top left of the screen had an 'X' next to it). No Spotify, Google Maps very slow. A reboot and switching the Car SIM off and on didn't fix it. It seemed to fix itself after a couple of days. Yesterday, same thing, this time it was only out for a day. I'm in North London where 4G on my Vodafone iPhone is fine so it shouldn't be a mobile signal issue. The Volvo/Vodafone connection just seems to be a bit flaky. Remote start works fine. This is a new XC60 recharge.

Jan 11th, 2024, 18:53	#44
John2K New Member Last Online: May 26th, 2024 14:11 Join Date: Dec 2023 Location: Hampshire	The car sim is passing minimal data according to the meter in the car and is connecting to the Vodafone servers without an external network. It’s just the severs will not let the connection through to the wider internet until it is registered. Vodafone support has also told me I must only be connected to the car hotspot and no other networks.

Jan 22nd, 2024, 17:23	#46
John2K New Member Last Online: May 26th, 2024 14:11 Join Date: Dec 2023 Location: Hampshire	I have finally got it to work! It would appear it’s an issue with Apple devices - even a MacBook running windows. As I had tried 2 different iPhones and a MacBook Pro with both macOS and windows, different browsers on all devices and with all security and privacy features off, all of which failed. Today I tried a Samsung phone (android) and it worked first time!

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