Senses meltdown

[BTXC90]

Originally Posted by familymangreg

My dealer so far has been pretty good both pre- and post sale. If I'm honnest, in terms of their service department, I feel they realise they need to try hard now with these premium cars, but potentially need to build on experience a little still.

The car went in just under two weeks go for:

1. Investigation into 'airbag urgent service warning'
2. to have a scratch removed from the drivers door sill which I spotted at handover
3. to have front mud flaps fitted which I'd asked for before delivery but were on factory back order
4. to have the rear battery compartment cover replaced as the catch for this fell apart in my hand the first time I opened to see what was behind 5. to have them look at a dimple in the Sensus screen.

The scratch was dealt with and there is no trace and the mud flaps were fitted.

The battery compartment cover I had sent them photographs of (and received a response) a week prior to going in, but on the day they didn't have that item written on the service sheet and seemed unaware of the problem. Thus they had to order the part and could fit it on the day.

They replaced the Sensus screen, quite surprised they had this in stock.

In terms of the airbag warning, the service rep told me there was a big software update which should solve this. At this point I felt that I was either being fobbed off or that the service rep didn't know exactly what he was talking about. I knew that the car had the latest May update software installed (cleanzone logo, driver profiles etc.). I queried the software update, but pretty much hit a blank!

It certainly felt as if they were trying their best to keep me happy and resolve the issues. The dealer is about 20 miles from me, but we've established that one of the service teem lives close by and in future they'd be more than happy to have him pick the car up and leave us a loner etc., which might come in handy if the issues continue!

I think perhaps because we'd only had the car for 2 weeks, they made sure their XC90 demonstrator was available and sent us off it that, which I thought was a nice touch.

:wq

helpful comments. Thanks.

I live in Bromley, Kent. But ordered from up north as a dealer was offering a slightly better deal.