Quote:
Originally Posted by Marcus Y
Interesting thread, thought i'd offer my opinion. I own a 2004 V70 geartronic, which suffers the "lag" problem. I have to say it is the most stressful car I have ever driven and without doubt extremely dangerous. Stop, starting around town is an absolute nightmare but the most dangerous time is pulling off a side road on to somewhere like the A1 or anywhere that has a 70mph national speed limit. Unless you make allowances for the lag imagine how much closer a car travelling towards you at 70+ mph is when you loose between 1-2 seconds pulling off. I spoke to my local dealer before and they admit it is a problem but they had no remedy.
I emailed Volvo UK but never received a reply.
They are perhaps adopting the politicians way of doing things "bury your head in the sand" until such times as it starts to affect public opinion of them.
What really amazes me is for a manufacturer who's brand has been built up through its commitment for safety, they consider this an acceptable product.
As someone who has always had Volvo's and purchased Volvo's for a sales force, I would never entertain buying a Volvo again, it is simply the most stressful and dangerous car I have driven. Their standards seemed to have lapsed drastically over the last few years, which is probably why our local longstanding "stand alone" main dealer closed recently and it was merged with another of their vehicle franshises in the same town.
I can quite accept a product fault, provided its recognised and resolved, especially when it comes to matters of safety, but not to offer an answer/remedy to a real safety issue is totally unacceptable in my opinion.
Regards
Marcus
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I phoned VUK and was promised a call back three times. Never did they actually call me back, so I emailed them via the website and still got no reply so in the end I phoned global customer services in Sweden, things started to move quickly once I did that, a senior woman from VUK called me, almost immediately after I got off the phone to Sweden and appologised profusely for not replying sooner. Call me cynical, but think they have a bit of a culture problem in VUK when it comes to doing anything remotely related to work. If you take your issue to Sweden I am sure you will get a response.
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Jun 11th, 2009, 12:03
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