XC60 2014,Tailgate operation stopping along open&close

urban98 · Mar 15th, 2021, 21:21

Hi,
I can only hope that someone can help. I have a 2014 D4 XC60 that no have a persistent problem on opening of tailgate, the door only opens up about 12" then if I press the open switch again it opens another couple of inches and so on until the door(tailgate) is fully open. This is the same when closing the tailgate only reverse.
This happens for all the controls of the tailgate.
I've just removed the chassis end of the strut(actuator) to check the operation of both struts and both struts operate when switch pressed.
any one have a similar problem.
is it the controller or actuators or in needed of software update?
Also if I replaced any of the components is there a need for a software update/change? as Volvo charge a lot for this service.
regards Urban98:
XC60 2014

urban98 · Mar 18th, 2021, 11:08

On trouble shooting, found that a fault code appears under the tailgate module. DTC code "93C767". I can't find any description to this code online, Can someone help?

Yorkshire2160 · Apr 21st, 2021, 21:34

Sounds like one or both of your struts may have broken a common fault on the early models. It’s expensive to rectify as both struts have to be changed and then coded to the software. Around £800 pounds at the dealers although aftermarket plug and play replacement can be bought on eBay for around £150 for each strut. There is a good video on you tube showing you how to change the struts.

Deck1ng · Apr 21st, 2021, 23:54

There have been a couple of previous posts on this subject going back just a few pages, sees to have been solved by buying replacement struts from that well known auction site, at reasonable prices, plus a few part numbers too.

Mar 15th, 2021, 21:21	#1
urban98 New Member Last Online: Jan 28th, 2023 23:22 Join Date: Mar 2021 Location: Ennis	XC60 2014,Tailgate operation stopping along open&close Hi, I can only hope that someone can help. I have a 2014 D4 XC60 that no have a persistent problem on opening of tailgate, the door only opens up about 12" then if I press the open switch again it opens another couple of inches and so on until the door(tailgate) is fully open. This is the same when closing the tailgate only reverse. This happens for all the controls of the tailgate. I've just removed the chassis end of the strut(actuator) to check the operation of both struts and both struts operate when switch pressed. any one have a similar problem. is it the controller or actuators or in needed of software update? Also if I replaced any of the components is there a need for a software update/change? as Volvo charge a lot for this service. regards Urban98: XC60 2014

Apr 21st, 2021, 21:34	#3
Yorkshire2160 New Member Last Online: Jun 9th, 2024 23:41 Join Date: Aug 2017 Location: Brighouse	Auto tailgate problem Sounds like one or both of your struts may have broken a common fault on the early models. It’s expensive to rectify as both struts have to be changed and then coded to the software. Around £800 pounds at the dealers although aftermarket plug and play replacement can be bought on eBay for around £150 for each strut. There is a good video on you tube showing you how to change the struts.

Apr 21st, 2021, 23:54	#4
Deck1ng Master Member Last Online: Jun 12th, 2024 09:02 Join Date: Apr 2018 Location: North Yorkshire	There have been a couple of previous posts on this subject going back just a few pages, sees to have been solved by buying replacement struts from that well known auction site, at reasonable prices, plus a few part numbers too. __________________ Current, XC60 AWD D5 SE DRIVe 1st motor. Austin A35, indicators and heater optional. Not forgetting RTFM

Mar 18th, 2021, 11:08	#2
urban98 New Member Last Online: Jan 28th, 2023 23:22 Join Date: Mar 2021 Location: Ennis	On trouble shooting, found that a fault code appears under the tailgate module. DTC code "93C767". I can't find any description to this code online, Can someone help?

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