Sorry to resurrect this but I have a similar issue and as yet I've been unable to find a solution.
My car went past it's 3 year aniversary at the end of september and a week prior I added a subscription to continue the remote services on the car. However like you I simply cannot remote start the car. I can do everything else including remote unlock etc, it just gives the "something went wrong" error after 5 minutes or so when trying to start it.
I've been in touch with Volvo CS and got the wonderfully generic response of "It's a software issue we're working on". Great!
Any other ideas?
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