Volvo Owners Club Forum - View Single Post - Other S80 Problem: - Electronic Throttle Control Inspection

slender · Aug 2nd, 2006, 09:36

I've just come off the phone after a calm, constructive, conversation with a pleasant lady at Volvo UK. She has heard my concerns, updated Volvo UK records which say my car has not been near a dealership since 2003 - wrong, it was serviced at a main dealer in 2004 and recalled/MOT'd in 2005 at a main dealer - and will now speak to her manager about this. I've stressed that the car was fine before it went in and that the fault occurred immediately after the recall work was done and never moved an inch. She seemed surprised to hear that I had immediately paid the £515 bill. I pointed out that I could not afford to be without my car, like most of the population, and had no axe to grind with the dealership who had been efficient in rectifying matters. So, now I wait. If I'm honest. I'm not hopeful that the manager who has consistently refused any financial assistance at the request of the dealership is going to budge an inch for me.

I'll keep you posted.

Thanks again for all the advice and encouragement. Such a shame that ownership of a well-maintained, beautiful car, is blighted by an unsavoury incident such as this by a respectable manufacturer who trades on safety and responsibility.

Aug 2nd, 2006, 09:36	#7
slender Junior Member Last Online: Mar 16th, 2008 17:22 Join Date: Dec 2002 Location: Warwick	Volvo UK finally answer the phone! I've just come off the phone after a calm, constructive, conversation with a pleasant lady at Volvo UK. She has heard my concerns, updated Volvo UK records which say my car has not been near a dealership since 2003 - wrong, it was serviced at a main dealer in 2004 and recalled/MOT'd in 2005 at a main dealer - and will now speak to her manager about this. I've stressed that the car was fine before it went in and that the fault occurred immediately after the recall work was done and never moved an inch. She seemed surprised to hear that I had immediately paid the £515 bill. I pointed out that I could not afford to be without my car, like most of the population, and had no axe to grind with the dealership who had been efficient in rectifying matters. So, now I wait. If I'm honest. I'm not hopeful that the manager who has consistently refused any financial assistance at the request of the dealership is going to budge an inch for me. I'll keep you posted. Thanks again for all the advice and encouragement. Such a shame that ownership of a well-maintained, beautiful car, is blighted by an unsavoury incident such as this by a respectable manufacturer who trades on safety and responsibility.