Hi,
Sorry to hear of your - continued - difficulties..
Make sure you document everything that has happened up to this point.
Make a call to Volvo UK again - and insist on holding or speaking to whoever they try to put you through their manager, and their manager if not available.
Time the call - if is an expence - if you don't get itemised bills.
Visit or call your local CAB and your local Trading Standards and initiate action with both.
I can understand your appreciation of your local dealer, and it seems that they have done nothing wrong. It again points to Volvo UK and their beligerence on this issue (and I think this may come from Volvos masters - fud)...
And the best of luck too...
Des. . .
__________________
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