Quote:
Originally Posted by Phil55
I completed the survey with New Motion at the end of June. After emailing them a couple of times to check on the progress or lack of it, I received my charge card and an order number about 3 months ago but have heard nothing since. Time is running out to claim the £350 government grant. I am still waiting for a reply to my latest email so just wondered about the experience other members have had.
Thanks.
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Based in York as you seem to be too!
Survey end of July, power supply upgrade works completed August, charger install due September but cancelled the day before quoting chip shortage. Have chased NewMotion several times - last update early December when they said that the power company hadn’t told them they’d carried out the electrical upgrade needed and then a few days later said they hadn’t received authorisation from the power company to install the charger unit. Completely contradicting their September update.
I now can’t get NewMotion to respond to emails or answer the phone.
Overall experience - not impressed!