Quote:
Originally Posted by Clan
show me your evidence ? It's in the VIDA service requirements ...
yes unfortunately with the high rate of service adviser staff turnover and not getting the same one two years in a row they will never get it right ..
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Have to agree with Clan on the staff issue above. My experience of Main Dealers in my area has been very, very poor.
I've always found that the service advisor knows very little about the product; far less than I do on almost every occasion. Why do they seem to recruit people who have no interest in Volvos? I guess they look at it as just a sales role?
But then I assume I am not their target audience. I get the feeling the dealer is only interested in you leasing the car, servicing it as told, then changing it after three years for another on a lease deal. People like me who are often the 3rd, 4th, 5th owners with higher mileage vehicles don't figure in the business model, as we are more likely to use independents for our work anyway.
I feel totally alienated at a Main Dealer and it shouldn't be like that. Volvo don't have to sell me a car, as I'm not going anywhere else! In the future, hopefully I'll be driving a V90CC (once the XC70 is no longer) then the electric equivalent after that.
However, some of the parts guys I've dealt with are excellent. FRF Swansea (Simon etc.) are exceptional as you probably all know. Always go the extra mile.
My localish Volvo dealer, Donald's in Colchester, have an annual open day where our local VOC can meet and the techs are on hand to put your car on a ramp and just chat. Great initiative and really builds trust. I'll give them a try next time I need any main dealer work.
I'm sure lots of people who work for Volvo are like me, passionate about the brand, but I've not met many. Probably this is not just confined to Volvo, it's industrywide. I'm naive enought to think it's about the cars but like everything else, it's just about sales.
Anyway, off to change the ATF on my C70. Good discussion all. Very enjoyable.
