In my experience, navigating to a (new) address is very hit and miss (and mostly miss). I normally send destinations from the Volvo app and if I have to go to the same address again I retrieve it from the 'Recents' tab in Sensus.
However, one thing to check is that you've set the country to UK (assuming that's where you are).
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MY17 XC90 D5 Powerpulse Momentum: SENSUS, Osmium Grey, Blond, Walnut, Xenium, BLIS + CTA & RCM, Winter Plus, Fuel-fired Heater, Heated Rear Seats, Power Extensions, Tinted Windows
Coming soon: XC60 Ultimate Recharge MY24 or 25 or...
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