I have come across a few problems with the boot release mechanism...
1 – Corrosion in the boot release handle connector (you can unscrew this from the outside to check)
2 – Broken wires in the corrugated rubber tube that carries the loom from the body to the boot (seems to be the most common fault and a cheap easy fix). All the wires in the loom are black so if a couple are broken it may be best to get a wiring diagram if needed.
3 – Faulty boot lock mechanism
To gain access to the boot try getting inside the boot from the rear seats and give the loom a wiggle while someone else operates the handle. If the loom is broken you may just get enough contact on the broken wires to release the boot. Also try pushing down on the boot while operating the release handle.
If that fails remove the tailgate inner trim panel (you may break some clips doing this) then unbolt the lock mechanism and remove the connector. You will then be able to open the boot leaving the lock mechanism on the striker pin. You can unscrew the motor section (couple of torx screws) and flick the leaver to release the lock.
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