[Thekilt]

another source of damp carpets is the sunroof drain holes (if you have them) these can clog up and are a bit awkward to sort out (need long fingers to get them back in)

Air Conditioning clutch is another to look our for. Is the air con working ok at the moment? if not, there are threads and videos on youtube about the issue and a "Zip tie fix".

its worth getting the car read with Vida and seeing if there are any fault codes, clear them and see if anything is is re-occuring. There is a thread on the main discussion page i think showing where people are who have Vida who may assist for a pint.

Re the data protection act, they can easily print it and redact (blackline) the customer information. push harder for it definetely.