Quote:
Originally Posted by BiffBacon
Thanks for the advice - I guess i should just ask the question once the diagnosis has been officially made.
Would you say it was a good idea to play this submissively as opposed to going in trying to make demands?
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Best to be nice. It's the dealer who makes the case out to Volvo UK for goodwill, my chosen dealer has a direct link where goodwill contributions for established common faults (such as the EGR cooler) can be approved by a computer system in real time after a few questions have been answered... mileage/age/service history/where it was bought from/etc.. I imagine all dealers to have such a facility.
I got 100% goodwill contribution for the EGR cooler replacement. They even had the replacement waiting on a shelf.