My oldest daughter's x boyfriend is a tech with a-sharks some of the stories he has told just show the greed. One in particular sums it up.
A female customer had been at Asda and had managed to lose her keys and had the vehicle recovered to the stealers. They quoted her £1500+ to change all the locks and supply reprogrammed keys bearing in mind this car was only 2 years old.
Yes we all know proof of ownership and proof of ID = keys done from the data they have but why do a £200-300 when you can rip someone off. While he was doing his pre work inspection he found her keys on the roof obscured by the roof rails / bars and showed them to his service manager. And the service manager basically supplied 2 new keys and told him to bin her keys which had her house keys on the ring. Then billed for whole job
Greed and no respect for customers would sum this up the other one that surprised me was the service managers must try to get 12 billable hours for every 8 hours a tech works
Not saying they are all like that but this one is
|