This fool has just lost Chris Knott any business I may have ever considered giving them. As Darryl state is this is the attitude of the company when trying to get business what the hell are they going to be like if and when it comes to making a claim!!!
If you worked for me and spoke to any client in that manner let alone state it in writing you would be looking at your P45...... and don't let the door hit you on the way out.
By the look of some of these posts it could be 249 forums that you offer cover to soon!!
Customer care is obviously not your forte!
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