Volvo Owners Club Forum - View Single Post - Volvo owners club insurance scheme via chris knott insurance

minesa240x3 · Dec 12th, 2010, 03:26

Hello It's the "imature" poster here I drive less than three thousand miles a year,I own and run three cars all insured and the three thousand miles was when I had one car on the road so each car will by definition be doing less than that.Would I be eligible for low mileage insurance?My wife did enquire about limited mileage but didn't recieve an answer specific but was just told about the policy on offer.Could you very clearly define just what a classic is so we don't have to waste our time trying to get cover on our old bangers.Maybe this would also free up your phone lines a bit too?

I think you should help us poor less inteligent people by putting some catagories here to see if we fit your protocols.

I have stated the facts as I understand them.If you care to check out my many posts you will see I'm not the type of person to moan groan or cause problems.I come here to contribute to a community of like minded volvo owners.My aim is to help and be helped and generally enjoy my time here I do not need someone like you coming on here to profit from us but start throwing insults as soon as one of us states our experience with your sales people which doesn't fit your ideals.

I agree I was less than happy but if you put yourself up for being endorsed by so many then you have to take REAL complaints seriously.A good company would not have had these responces in the first place,But as you have shouldn't you have asked anyone with a complaint to contact you by PM first to see if you could get to the bottom of thier grievances.

I posted as you seemed to be ignoring the critiscism from others.No you decide to come on here and use inflamatory not very buisness like wording to belittle me.You say "It's natural that you are much more likely to get more people moaning on a forum than those who are happy with a scheme but these comments go beyond belief" You obviously don't frequent this forum very often as you have recieved a small number of complaints but we are one of the biggest car forums in the world with a loyal well behaved group of people.We have rules which if infringed the poster is dealt with by being banned.

Would you like to start a poll so that anybody can vote to say how happy they are with your service of course you would be inviting possible negative votes as well.
I'm sure when you joined this forum you read the terms of agreement first.
If I found your comments inflamatory personal and upsetting I could report it to the admin staff which is my right.

You may use registration number software for finding out about a car but I have the car it is not and has never been a turbo and the logbook and volvo parts department agree it is NOT a turbo..maybe your software is inacurate? not me as you state.

The lady on the phone stated to my wife it clearly states on the screen it has a turbo.This is not me being "Inacurate"Your recurring problem seems to be human related.It should not be for me to correct your staff about this information.My wife to begin with was enquiring on my behalf and I rang to accept the policy.This is when we reached an agreement that it did not have a turbo and only then.

Would you like to give specific information on all things you don't do insurance for like Limo's?invalid carriages hearses.submarines etc.as you say you never offered insurance for limos so why expect it.

As for my limo that doesn't exhist and "harping on about my limo"You missed out on my money as it is no different to insure than any volvo saloon.As it is not used for reward or paid gain and is used purely for private use it comes under a standard car policy.Now I have pointed this out to you then maybe IF you want you can start to insure limo's.I won't charge you for this information as I am not in the insurance buisness and haven't been for more than twenty years.

All I do know is that we made it perfectly clear to our previous and now currant insurer that it was a limo and how many seats it had who said thats fine It will be no different to a five seat saloon they even knew what it was by the registration,As she commented how funny it was that I was using an ex funeral car as a people carrier..They now have my money for a fully comprehensive policy with all the usual items one would expect.The sales person was friendly and approachable which led to a pleasant experience.

My wife has just asked me to pass on to you this advice which is for you to choose to ignore if you wish.

Could you improve your recorded message system as it keeps you waiting and then ends up you have to ring again and again.If your very busy why not state this at the point of the first message as other companies do and not leave it for so long before saying so."We are currently very busy all our staff are dealing with enquiries please try later or hold the line".Us poor folks find things tough at the moment and we don't need to spend long periods of time waiting for a responce when trying to get cheap competitive discounted club authorised insurance which may save us a small amount of money for less cover.

I am not here to sling mud I am clearly stating it as I see it.I did say you saved us a small amount of money which you did.The poor policy as I say is lack of courtesy car in the case of an accident.This would have to be an extra added to the policy.

Fair enough it means you can be competitive,but you should get what you pay for and fully comp for me always included this.If I didn't want the included hire car in my previous fully comp policy then it would have been cheaper than your policy as it was inclusive.So In hindsight I should have paid the extra £60 and had the peace of mind that in the event I could at least get home safely.This was for the two car policy by the way.

You state you are the prefered insurer to the volvo owners club.WHY? I'm a volvo owner I have three cars but the small amount I save is not giving me the service I need.You come across as being the first place to come to if you belong to a club as you specialise and are indorsed by 250 clubs.And yet there are cheaper deals to be had you admit this yourself.
I convinced my wife that your company was the one to go to as you were the clubs "preferred"insurer.It swayed my belief that being indorsed by the team I trust and rely to keep this site clean and decent was the best place to go.

I am sorry if my experience isn't what you wanted to hear but this is an open forum and having reread my previous post can safely say it was not specific about any actual insurance company and I did not insult you by saying you were "immature " or "unjustified" These comments I find offensive and inflamatory.And I consider them to be PERSONAL.

You keep saying you don't do this and you can't do that!. Well as you target the various 250 car clubs then the benefits should include more than the bigger insurers who insure everything else not just cars.

Yours sincerely but immature Brian a long standing fully paid up member.

Dec 12th, 2010, 03:26	#15
minesa240x3 loyalty Last Online: Jul 28th, 2022 19:16 Join Date: May 2006 Location: faraway	Hello It's the "imature" poster here I drive less than three thousand miles a year,I own and run three cars all insured and the three thousand miles was when I had one car on the road so each car will by definition be doing less than that.Would I be eligible for low mileage insurance?My wife did enquire about limited mileage but didn't recieve an answer specific but was just told about the policy on offer.Could you very clearly define just what a classic is so we don't have to waste our time trying to get cover on our old bangers.Maybe this would also free up your phone lines a bit too? I think you should help us poor less inteligent people by putting some catagories here to see if we fit your protocols. I have stated the facts as I understand them.If you care to check out my many posts you will see I'm not the type of person to moan groan or cause problems.I come here to contribute to a community of like minded volvo owners.My aim is to help and be helped and generally enjoy my time here I do not need someone like you coming on here to profit from us but start throwing insults as soon as one of us states our experience with your sales people which doesn't fit your ideals. I agree I was less than happy but if you put yourself up for being endorsed by so many then you have to take REAL complaints seriously.A good company would not have had these responces in the first place,But as you have shouldn't you have asked anyone with a complaint to contact you by PM first to see if you could get to the bottom of thier grievances. I posted as you seemed to be ignoring the critiscism from others.No you decide to come on here and use inflamatory not very buisness like wording to belittle me.You say "It's natural that you are much more likely to get more people moaning on a forum than those who are happy with a scheme but these comments go beyond belief" You obviously don't frequent this forum very often as you have recieved a small number of complaints but we are one of the biggest car forums in the world with a loyal well behaved group of people.We have rules which if infringed the poster is dealt with by being banned. Would you like to start a poll so that anybody can vote to say how happy they are with your service of course you would be inviting possible negative votes as well. I'm sure when you joined this forum you read the terms of agreement first. If I found your comments inflamatory personal and upsetting I could report it to the admin staff which is my right. You may use registration number software for finding out about a car but I have the car it is not and has never been a turbo and the logbook and volvo parts department agree it is NOT a turbo..maybe your software is inacurate? not me as you state. The lady on the phone stated to my wife it clearly states on the screen it has a turbo.This is not me being "Inacurate"Your recurring problem seems to be human related.It should not be for me to correct your staff about this information.My wife to begin with was enquiring on my behalf and I rang to accept the policy.This is when we reached an agreement that it did not have a turbo and only then. Would you like to give specific information on all things you don't do insurance for like Limo's?invalid carriages hearses.submarines etc.as you say you never offered insurance for limos so why expect it. As for my limo that doesn't exhist and "harping on about my limo"You missed out on my money as it is no different to insure than any volvo saloon.As it is not used for reward or paid gain and is used purely for private use it comes under a standard car policy.Now I have pointed this out to you then maybe IF you want you can start to insure limo's.I won't charge you for this information as I am not in the insurance buisness and haven't been for more than twenty years. All I do know is that we made it perfectly clear to our previous and now currant insurer that it was a limo and how many seats it had who said thats fine It will be no different to a five seat saloon they even knew what it was by the registration,As she commented how funny it was that I was using an ex funeral car as a people carrier..They now have my money for a fully comprehensive policy with all the usual items one would expect.The sales person was friendly and approachable which led to a pleasant experience. My wife has just asked me to pass on to you this advice which is for you to choose to ignore if you wish. Could you improve your recorded message system as it keeps you waiting and then ends up you have to ring again and again.If your very busy why not state this at the point of the first message as other companies do and not leave it for so long before saying so."We are currently very busy all our staff are dealing with enquiries please try later or hold the line".Us poor folks find things tough at the moment and we don't need to spend long periods of time waiting for a responce when trying to get cheap competitive discounted club authorised insurance which may save us a small amount of money for less cover. I am not here to sling mud I am clearly stating it as I see it.I did say you saved us a small amount of money which you did.The poor policy as I say is lack of courtesy car in the case of an accident.This would have to be an extra added to the policy. Fair enough it means you can be competitive,but you should get what you pay for and fully comp for me always included this.If I didn't want the included hire car in my previous fully comp policy then it would have been cheaper than your policy as it was inclusive.So In hindsight I should have paid the extra £60 and had the peace of mind that in the event I could at least get home safely.This was for the two car policy by the way. You state you are the prefered insurer to the volvo owners club.WHY? I'm a volvo owner I have three cars but the small amount I save is not giving me the service I need.You come across as being the first place to come to if you belong to a club as you specialise and are indorsed by 250 clubs.And yet there are cheaper deals to be had you admit this yourself. I convinced my wife that your company was the one to go to as you were the clubs "preferred"insurer.It swayed my belief that being indorsed by the team I trust and rely to keep this site clean and decent was the best place to go. I am sorry if my experience isn't what you wanted to hear but this is an open forum and having reread my previous post can safely say it was not specific about any actual insurance company and I did not insult you by saying you were "immature " or "unjustified" These comments I find offensive and inflamatory.And I consider them to be PERSONAL. You keep saying you don't do this and you can't do that!. Well as you target the various 250 car clubs then the benefits should include more than the bigger insurers who insure everything else not just cars. Yours sincerely but immature Brian a long standing fully paid up member.